Customer Service Liaison
2 weeks ago
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at Prodigy Resources. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and building strong relationships through daily communication.
Key Responsibilities:
- Respond to customer inquiries via phone and email, providing accurate and timely information
- Collaborate with the estimation team to ensure seamless customer experience
- Upsell products and services to meet customer needs
- Enter data into our ERP system with high accuracy
- Escalate customer service issues to the appropriate department or manager
- Perform administrative tasks as needed, including purchasing office and shop supplies
Requirements:
- 5 years of customer service experience preferred, but not required
- Excellent organizational and time management skills
- Ability to work in a fast-paced environment with a positive attitude
- Strong analytical and problem-solving skills
- Ability to work independently with minimal supervision
- Excellent interpersonal and communication skills
- Fluency in English required
What We Offer:
A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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