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Healthcare Communication Assistant

2 months ago

Columbus, Ohio, United States Ohio State University Wexner Medical Center Full time

Position Overview

The role serves as the main point of contact at the Hospital Switchboard, which operates as the Public Information Control Center for the Medical Center around the clock. This position encompasses providing directory assistance, managing overhead and digital paging, making public address announcements including emergency codes, screening for patient information, and connecting with resource personnel across various departments. Additionally, the role includes training new staff members.

Key Responsibilities

Accountable for delivering exceptional customer service by supplying information to callers and routing calls to the appropriate departments. This includes handling both internal and external calls through an integrated computer telephone system, initiating overhead paging, activating pagers, providing patient information, and facilitating communication during emergency situations.

Organizational Standards

  • Complies with the Medical Center's policies and procedures, including attendance and dress code guidelines.
  • Demonstrates adherence to the Intensive Caring Value statements through positive interactions with patients and guests, effective collaboration with staff, and setting and achieving personal development goals.