Customer Relations Specialist

3 weeks ago

Old Saybrook, Connecticut, United States Orkin Full time

Overview:

We are seeking a highly skilled Customer Service Specialist to join our team at Orkin. As a critical member of our customer-facing team, you will play a pivotal role in delivering exceptional service to our customers.

This is a unique opportunity to leverage your service mindset and drive to be accountable to a team that counts on you. You will excel in a fast-paced dynamic environment with strong organizational skills and a commitment to accuracy.

As a Customer Service Specialist, you will be responsible for fielding incoming requests, scheduling service visits, and maintaining efficient routes that reduce drive time for Orkin Pros. You will lead with empathy and a service mindset, keeping integrity and excellence at the forefront as you coordinate service, resolve issues, and support overall satisfaction.

Responsibilities:

  • Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
  • Proficiently navigate a Windows-based and web-based system to track routes and optimize current and future schedules.
  • Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate.
  • Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs.
  • Monitor, update, and maintain customer database with accurate customer information, including call details, disposition of calls, payments, and other results.
  • Reschedule unserviced accounts within 24 hours.
  • Participate in quality assurance processes, programs, and initiatives.
  • Safeguard customer privacy and other proprietary information.

What We Offer:

  • A competitive hourly rate of $20.00 to $22.00.
  • A comprehensive benefits package, including medical, dental, vision, maternity, and life insurance.
  • A 401(k) plan with company match and employee stock purchase plan.
  • Paid vacation, holidays, and sick leave.
  • Employee discounts, tuition reimbursement, and dependent scholarship awards.
  • An industry-leading, quality, comprehensive training program.

Why Choose Orkin?

  • We are a global residential and business service provider with over 120 years of experience in pest management.
  • The pest management industry is growing and is a recession-resistant line of business.
  • We value a service-oriented mindset that leads to building loyalty and trust with clients.
  • We hold ourselves responsible to commitments and value being part of a team.
  • We support the community and are financially stable and growing as the largest subsidiary of Rollins, Inc.

Qualifications:

  • Previous experience in customer service or sales is preferred.
  • A high school diploma or equivalent is required.
  • Excellent interpersonal and communication skills.
  • Basic computer skills in various software and web-based applications.
  • Proficient in Microsoft Office.
  • Strong attention to detail and follow-through.
  • Demonstrated ability to prioritize tasks and manage time efficiently.

Work Environment:

  • Candidates must meet physical job requirements and safely perform the job duties with or without accommodations.
  • Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
  • Be able to regularly lift and/or move up to 25 pounds.

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