Cashier - Customer Service Representative

4 weeks ago


Old Saybrook, Connecticut, United States West Marine Full time

Salary range: $15.69-$16.69/hr (DOE)

Job Summary: As a cashier at West Marine, you play a vital role in providing excellent customer service and expert product knowledge. You fully understand and appreciate that West Marine exists to provide excellent customer service and expert product knowledge. Our customers come to us to fulfill a need, complete a project on their boat, or gather items for a great day on the water; you guide your team to ensure customers leave with the right products to make that happen. Each interaction with a West Marine customer is an opportunity for you to exceed their expectations and ensure they remain a loyal customer.

We are a Drug Free Workplace and Equal Opportunity Employer. Duties/Responsibilities:
  • Greet incoming customers with a company-approved greeting
  • Answer phones announcing your name and where you can direct their call
  • Coordinate with retail staff for product inquiries and price checks
  • Resolve escalated issues with angry customers
  • Inform customers about services available and assess customer needs
  • Scan products, operate scanning equipment, and fix scanning issues
  • Handle cash, credit, and on-account transactions
  • Process credit and debit cards, helping customers with processing equipment
  • Maintain cash control over the register drawer and verify amounts are correct
  • Take deposits for Special Orders
  • Provide receipts and any additional paperwork to customers upon completion of transactions
  • Bag purchases as needed
  • Process return transactions following the company return policy
  • Direct customers to product locations in the store upon request
  • Process put-backs as needed
  • Complete all training and review all SOPs for the position
  • Train and sometimes supervise new cashiers
  • Keep the point of sale area neat, clean, and organized and properly stocked with supplies
  • Assist in the maintenance of the store front and retail displays
  • Help stock shelves in proximity to the cash register
  • Be available to work a flexible schedule based on business needs, including nights, weekends, and some holidays
  • Perform other job-related duties as assigned
Required Skills/Abilities:
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent sales and customer service skills
  • Excellent organizational skills and attention to detail
  • Excellent time management skills with a proven ability to meet deadlines
  • Strong analytical and problem-solving skills
  • Ability to function well in a high-paced and at times stressful environment
Education and Experience:
•High school diploma or equivalent. Physical Requirements:
  • Must be able to lift up to 50 pounds at times
  • Ability to be mobile on the sales floor for extended periods of time
West Marine is a Drug Free Workplace and Equal Opportunity Employer.
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