Operations Manager

6 hours ago


Franklin, Tennessee, United States Franklin Staybridge Suites by IHG Cool Springs Full time
Job Title: Operations Manager

We are seeking a highly skilled and experienced Operations Manager to join our team at Franklin Staybridge Suites by IHG Cool Springs. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring that all aspects of the business are running smoothly and efficiently.

Key Responsibilities:
  • Monitor and ensure compliance with all guidelines for operations
  • Conduct monthly department meetings to review new procedures and solicit input from all employees
  • Handle and provide resolution to guest complaints and employee issues
  • Assign duties to employees and subordinates and observe performance to ensure adherence to hotel and franchise policies and established operating procedures
  • Answers inquiries pertaining to hotel policies and services
  • Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines
  • Ensures property hiring practices comply with all state and federal requirements
  • Performs functions of the General Manager in their absence
  • Supervises work activities of housekeeping staff
  • Provides training, including safety training and standard operating procedures to all housekeeping personnel as directed by management
  • Ensures adherence to company quality standards by inspecting rooms, including deep cleans
  • Distributes keys and work assignments to staff
  • Addresses guest complaints regarding housekeeping service or equipment
  • Assists General Manager in the selection of housekeeping personnel
  • Assists management staff of hotel in assuring housekeeping staff is practicing efficient and effective procedures
  • Monitors linen and guest supply inventory
  • Reports any maintenance repairs to maintenance staff; records repair information in maintenance log
  • Completes follow-up on vacant or occupied rooms
  • Assumes function of Housekeeper as necessary
  • Takes control of lost and found items as appropriate
  • All other duties as assigned
Requirements:
  • Preferably 1+ year of similar experience in Select Service or Extended Stay properties
  • Brand Experience preferred
  • Knowledgeable in Inventories, Scheduling, and Ordering
  • Valid Driver's License
  • Open Availability
  • Education Preferred of Associates degree or equivalent from two-year college, or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience

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