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Healthcare Operations Manager

2 months ago

Frederick, Maryland, United States Silverado Full time
About the Role

We are seeking a highly skilled Clinical Staff Manager to join our team at Silverado. As a key member of our healthcare operations team, you will be responsible for managing the scheduling function of our clinical department.

Key Responsibilities
  • Manage the scheduling function of the clinical department, including daily assignment sheets and maintaining an active database of caregiver shifts, preferences, and availability.
  • Coordinate monthly staff schedules, arrange replacement staffing when necessary, and maintain clear records of all changes, requests, and irregularities.
  • Complete nursing schedules to ensure proper coverage is met to meet resident needs, in addition to following staffing ratios according to the budgeted census of the community.
  • Understand resident and community needs and make appropriate scheduling decisions based on those needs.
  • Respond in a timely and creative manner to emergent scheduling needs.
  • Active supervision of caregivers, including appropriate time with the PM, NOC, and weekend teams.
  • Assist with recruiting and onboarding of caregivers, including interviews, offers, scheduling orientation, onboarding, and shadowing.
  • Maintain a database of associate licenses and/or certifications.
  • Provide routine updates regarding new caregivers, call-offs, and scheduling needs to Administrator and/or DHS.
  • Provide updates regarding use of overtime, missed meal and rest breaks, tardiness, contract labor, incentives, etc. to Administrator/Director of Health Services and make appropriate recommendations to solve for any extensive overtime or contract labor issues.
  • Manage timecards and approve payroll for the current weekly period for the clinical team.
  • Work with HR and the DHS to manage performance concerns, workers compensation, and associate leaves of absence.
  • Coordinate and manage the overall training and continuing education of the clinical team and keep such records.
  • Budgeting, inventory, and ordering of clinical supplies.
  • Participate and help manage department quality improvement activities.
  • Develop excellent relations with Silverado community associates, including connecting with the nurses and caregivers, facilitating retention and satisfaction of all staff, and assuring good communications with all leaders at the community.
  • Supervise and evaluate associate conformance to policies and procedures under the direction of the Director of Health Services.
  • Participate in community functions, including family socials and open houses.
Requirements
  • Loves people and has compassion and patience.
  • Is comfortable working around animals and pets.
  • A quick learner who is dedicated to professional growth.
  • Is ethical, honest, dependable, and open-minded.
  • Is an effective communicator in both verbal and written English.
About Silverado

Silverado is a renowned team at a Fortune Magazine Best Workplace in Aging ServicesTM, where exceptional care meets exceptional careers. We prioritize not only our residents but also our valued associates. As a certified Great Place to Work, we provide competitive compensation and exceptional benefits to our full-time team members.

We are committed to providing a world-class standard of care and service to our residents and their families. Our team is dedicated to making a difference in the lives of those we serve.

We offer a range of benefits to our eligible employees, including 401(k) matching, health, dental, and vision insurance, flexible spending account, health savings account, paid time off, tuition reimbursement, and professional development assistance.