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Eligibility Supervisor

2 months ago

Sacramento, California, United States Merit System Services Full time
Job Title: Eligibility Supervisor

Join Merit System Services as an Eligibility Supervisor and take on a challenging role in determining initial and continuing eligibility for multiple public assistance programs. As a key member of our team, you will provide supervisory, administrative, and technical support to an eligibility work unit, ensuring accurate and timely processing of cases.

Key Responsibilities:
  • Plan, assign, supervise, and review the work of a unit of employees determining eligibility for public assistance programs.
  • Select, train, evaluate, and discipline subordinate staff.
  • Provide direction to staff on implementation of policy and procedures.
  • Hold individual and group conferences to discuss or interpret rules, regulations, and policies.
  • Confers with workers regarding discrepancies in the system.
  • Determine need for training and oversight and provides appropriate training and direction.
  • Reviews and interprets information provided on a variety of forms both by the client and third parties to assist with eligibility determination.
  • Evaluates clients for and answers questions on Advanced Payment Tax Credits (APTC) related to health care reform.
  • Explains a variety of plan options, costs, and individual plan features through Covered California.
  • Troubleshoots task and/or case issues to determine appropriate resolution of problems, involving Help Desk as needed, or may perform Help Desk functions.
  • Communicates both orally and in writing with clients and others related to the initial and ongoing eligibility determination while maintaining confidentiality.
  • Responds to questions and complaints of clients in person, by telephone, mail, and/or email communication.
  • Identifies suspected fraud and makes referrals for investigation.
  • Represents the department at meetings, attends conferences, and participates in studies, system testing, and design and research projects as assigned.
  • Interviews complainants and addresses performance and personnel problems.
  • Participates in special projects, studies, work assignments, and committees.
  • Receives and prepares correspondence and required reports relating to unit activity and other matters.
  • Performs related duties as assigned.
Requirements:
  • One (1) year full-time experience in an Eligibility Specialist III, Integrated Case Worker III, or Employment and Training Worker III classification in an Interagency Merit System (IMS) County.
  • OR Four (4) years of full-time experience determining eligibility for public assistance programs or providing employment services in a public human services agency.
Working Environment:

Madera County is located at the geographic center of California, in the heart of the San Joaquin Valley and the central Sierra Nevada mountains. The south-easternmost section of beautiful Yosemite National Park is also located in the northeastern portion of Madera County. Employment in the County shows that 54% are employed in the private sector, 12% in government, and 34% are self-employed. The County enjoys a favorable cost of living, lower than the national average, with housing costs coming in lower than the California average.

The area is rich in agriculture, and is home to many fine wineries, the Madera Wine Trail, and many family-friendly parks and trails. Many outdoor recreational opportunities are available within Yosemite.