Hotel General Manager

2 days ago

Lansing, Michigan, United States Aimbridge Hospitality Full time
Job Summary

The General Manager for the DoubleTree Lansing Downtown is responsible for driving hotel profitability through revenue generation, cost control, guest satisfaction, and employee development, while maintaining the hotel's integrity.

Key Responsibilities
  • Lead and manage all aspects of the hotel, ensuring delivery of results that contribute to the hotel's mission and overall success.
  • Develop and implement strategies to drive sales and profitability, guest and associate satisfaction, and meet brand standards.
  • Conduct daily ABR meetings with the Director of Sales to focus on prospecting and existing account calls.
  • Tour operating departments daily, making adjustments as needed via department heads.
  • Conduct weekly staff meetings, including training sessions and review of previous and future sales and operations efforts.
  • Meet all financial review dates and corporate directed programs in a timely fashion.
  • Hold monthly financial reviews with department managers and available supervisors.
  • Ensure department heads maintain budgeted productivity levels and Aimbridge Hospitality's standard checkbook accounting procedures.
  • Develop managers for future advancement through competency training and corporate sponsored training programs.
  • Participate in required M.O.D. coverage as scheduled.
  • Maintain direct contact with and monitor the development of management trainees.
  • Adhere to all Aimbridge Hospitality policies and procedures and train new managers to ensure compliance.
  • Ensure training in service standards is taking place in each department.
  • Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
  • Inspect rooms regularly with the Housekeeping Manager and Property Engineer.
  • Ensure complete processing of invoices daily using the A/P process.
  • Ensure all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
  • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
  • Ensure employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees.
  • Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses.
  • Prepare and conduct all management interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s.
  • Interview all prospective final candidates for any vacant position within the hotel prior to any offer being extended.
  • Perform all department manager performance appraisals according to Aimbridge Hospitality S.O.P.'s.
  • Motivate, coach, counsel and discipline all management personnel according to Aimbridge Hospitality S.O.P.'s.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
  • Ensure all employees receive fair and equitable treatment according to Aimbridge Hospitality S.O.P.'s.
  • Meet all sales clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
  • Be in the public areas during peak times, greeting guests and offering assistance as needed.
  • Maintain procedures for handling of the hotel safe specifically with regard to security and initiate a monthly safe audit.
  • Conduct bi-monthly credit meetings and take an active role in the hotel credit and collection policies.
  • Complete required corporate training modules, and become certified to train those as required.
  • Ensure all scheduled meetings take place on the property.

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