Valet Service Manager

1 week ago

Lansing, Michigan, United States Parking Management Company Full time

About the Role:

We are seeking a highly skilled and experienced Valet Guest Service Manager to join our team at Parking Management Company. As a key member of our operations team, you will be responsible for leading and managing a team of valets, ensuring the seamless delivery of exceptional guest service and consistently exceeding guest expectations.

Responsibilities:

  • Lead, motivate, and manage a team of valets, fostering a positive and productive work environment
  • Oversee the day-to-day operations of the valet service, ensuring smooth and efficient operations
  • Implement and enforce valet policies and procedures to maintain the highest standards of service quality
  • Train and develop valets, providing ongoing coaching and mentorship to enhance their skills and knowledge
  • Address guest concerns and complaints promptly and professionally, ensuring their satisfaction
  • Collaborate with hotel management and other departments to ensure seamless service integration
  • Monitor and analyze valet performance metrics, identifying areas for improvement and implementing corrective actions
  • Maintain a safe and secure valet area, adhering to all safety and security protocols
  • Contribute to the development and implementation of strategic initiatives to enhance the valet service

Qualifications:

  • Minimum of 5 years of experience in the hospitality industry, with at least 2 years of supervisory experience
  • Proven track record of success in leading, motivating, and developing teams
  • Exceptional customer service skills, with a demonstrated ability to handle guest concerns and complaints effectively
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
  • Attention to detail and a commitment to maintaining the highest standards of service quality
  • Excellent communication and interpersonal skills, with the ability to build rapport with team members, guests, and hotel management

Benefits:

  • Competitive salary commensurate with experience
  • Comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a retirement savings plan
  • Opportunity to work in a fast-paced, dynamic environment and make a significant impact on the guest experience
  • Chance to lead and develop a team of talented valets and contribute to the overall success of our hospitality operations

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