Relationship Banker

5 days ago

Mason, Ohio, United States LCNB National Bank Full time
Job Summary

We are seeking a highly skilled and customer-focused Relationship Banker to join our team at LCNB National Bank. As a key member of our Branch Operations team, you will be responsible for providing exceptional service to our customers, processing transactions, and promoting our bank's products and services.

Key Responsibilities
  • Customer Service: Provide superior service to our customers, responding to their inquiries, resolving issues, and ensuring their needs are met.
  • Cash Handling: Maintain and balance cash drawers, ensure accurate and efficient processing of transactions, and maintain a high level of cash handling accuracy.
  • Product Promotion: Promote and advise customers on our bank's products and services, identifying referral opportunities and making relevant referrals.
  • Compliance: Ensure compliance with all internal controls, established policies, and procedures, maintaining confidentiality of customer information.
  • Team Collaboration: Communicate effectively with other team members and areas of the bank, assisting with daily operations and contributing to a positive and productive work environment.
Requirements
  • Education: High School Diploma or GED equivalent (required)
  • Experience: Customer service experience (preferred), cash handling experience (preferred)
  • Skills: Professionalism, strong basic computer skills, strong written and verbal communication skills, cash handling, accuracy and attention to detail, customer-focused, team player, ability to think, reason, and communicate clearly
Working Conditions
  • Physical Demands: Must be able to remain in a stationary position 50% of the time, occasionally move/traverse to access files and equipment, constantly operate a computer and other office productivity machinery
  • Travel: Occasionally travel up to a 30-mile radius
Compliance Statement

The associate is responsible for meeting all compliance requirements imposed on LCNB National Bank by State and Federal law and regulations, as well as all related LCNB National Bank policies and procedures. Incumbent must be able to perform the essential functions of the position with or without reasonable accommodation.

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