Customer Service Representative

1 day ago


Madison Heights, Michigan, United States David Arce - State Farm Agent Full time
Job Overview

As a Customer Service Representative for David Arce - State Farm Agent, you will play a vital role in establishing and maintaining strong customer relationships. This position is ideal for individuals who are outgoing, customer-focused, and enjoy working with the public.

Key Responsibilities
  • Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options and work with the agent to establish and meet marketing goals.
  • Establish customer relationships and follow up with customers, as needed.
Requirements
  • Excellent communication skills - written, verbal, and listening
  • Self-motivated
  • Proactive in problem solving

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.



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