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Insurance Customer Service Representative

1 month ago

Madison Heights, Michigan, United States State Farm Insurance Full time
Office Representative at State Farm Insurance

As an Office Representative at State Farm Insurance, you will play a vital role in providing exceptional customer service and support to our clients. Your primary responsibilities will include:

Key Responsibilities:
  • Assist customers with their insurance needs and provide personalized support to ensure their satisfaction.
  • Process insurance policy changes and updates, ensuring accuracy and efficiency.
  • Handle incoming and outgoing phone calls, responding to customer inquiries and resolving issues in a timely manner.
  • Maintain accurate and organized customer files, adhering to company standards and regulations.
  • Prepare and process insurance quotes and applications, collaborating with team members to achieve office goals.
  • Promote and cross-sell insurance products and services, identifying opportunities to enhance customer experience.
  • Assist with claims processing and follow-up, ensuring seamless communication with customers and internal stakeholders.
  • Contribute to a positive and collaborative work environment, adhering to company policies and procedures.

State Farm Insurance is committed to providing a supportive and inclusive work environment. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.