Customer Solutions IT Specialist

3 weeks ago


Maitland, Florida, United States Ardán, Inc., A Community of Companies Full time
Customer Solutions IT Specialist

We are seeking a highly skilled Customer Solutions IT Specialist to join our team at Westcor Land Title Insurance Company. As a key member of our Customer Solutions Team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Investigate and resolve customer technical issues or inquiries in a timely and effective manner.
  • Use ticket management system to create, track, and update details on customer issues received through various communication platforms.
  • Communicate effectively with customers and internal stakeholders to meet and manage expectations.
  • Collaborate with internal software development team and/or external vendors/partners for resolution as needed.
  • Develop and maintain documentation throughout the support process.
  • Work closely with sales business reps and act as a technical SME.
  • Develop Customer Success plans for implementing and training customers on technology products and services.
  • Provide training and product demonstrations to customers and sales team on products and services.
Requirements:
  • Strong analytical and problem-solving skills.
  • Effective interpersonal, conflict management, resolution, and communication skills.
  • 1-2 years of Closing and/or Title Insurance experience, a plus.
  • Familiarity with public records data.
  • Ability to prioritize and complete multiple tasks in a technical environment.
  • Knowledgeable with Microsoft Office.
  • Knowledge of Microsoft SQL server management studio, a plus.
  • Bachelor's degree.
What We Offer:
  • Health, dental, and vision benefits.
  • Employer-paid disability and life insurance.
  • Flexible spending accounts.
  • 401K with company match.
  • Paid time off and company-paid holidays.
  • Wellness resources.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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