Strategic Business Partner

4 days ago


Salt Lake, Utah, United States CareOregon Full time

Job Summary

The IS Business Partner represents customer needs and interests related to planning and delivery of information systems products and services.

This position is the primary point of contact for assigned systems and services and is accountable to gain a thorough understanding of business needs, priorities, and measures of customer success.

This role plays a critical part in both development and support, through planning product roadmaps, facilitating change/enhancement prioritization, helping to integrate and optimize systems with business processes, and providing expertise to resolve complex problems.

The IS Business Partner coordinates and maintains relationships with outside vendors at multiple levels ranging from helping to mobilize resources for support and managing service level agreements, to engaging leadership in long range planning.

This position acts as a critical liaison between leadership, technical staff, and system users.

Essential Responsibilities

  • Serve as the main point of contact for assigned systems and services.
  • Act as liaison with vendors, contractors, and stakeholders to facilitate collaboration, decision making, and ensure accountability.
  • Develop and maintain product/solution roadmaps aligned with organizational strategies.
  • Work collaboratively in analyzing business needs to identify potential technical solutions and process impacts to inform business case and project proposal development.
  • Translate customer requirements into product/service roadmaps aligned with strategic goals.
  • Represent customer requirements and priorities in development sprint planning.
  • Coordinate with development teams to ensure planned functionality is represented in release schedules.
  • Maintain visibility into resource capacity and utilization relative to assigned systems and services; provide reports and recommendations.
  • Monitor development activities related to assigned systems and services, and help addresses issues that impede progress.
  • Lead small to moderately sized projects in assigned areas such as system upgrades or deployments.
  • Employ change management techniques to guide adoption of delivered systems and processes.
  • Research software system enhancements and functionality to meet the organization's needs.
  • Assess impact of system changes on the organization and interfacing systems.
  • Recommend software configuration that supports users the ability to meet new business requirements to perform their jobs to the highest standard.
  • Maintain documentation of the services provided and the processes for managing them.
  • Provide and maintain agreed upon reports, records, and documentation.
  • Ensure the successful transition of new systems/capabilities/functions into operational...


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