Field Support Technician IFA

4 weeks ago


Johnstown, Pennsylvania, United States H&R Block Full time
Job Summary

We are seeking a highly skilled Field Support Technician IFA to join our team at H&R Block. As a Field Support Technician IFA, you will be responsible for providing technical support to our field offices worldwide, ensuring that our end-users have the necessary tools and resources to operate efficiently and effectively.

Key Responsibilities:

  • Provide technical PC, peripheral, network, and software break-fix support on-site, phone, chat, and off-phone for retail tax offices worldwide.
  • Utilize software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents.
  • Effectively open and work support requests and escalate to the appropriate people/team as necessary.
  • Communicate and assist clients regarding their technical support issues.
  • Serve as a liaison between business partners, Lead FST/CSM, and TSC to identify and resolve problems.

Requirements:

  • High school diploma or equivalent.
  • Experience with Windows Environment, Windows network configurations, and MS Office (or equivalent).
  • Ability to work independently or on a team.
  • Oral, written, and interpersonal communication skills.
  • Demonstrated decision-making, analytical, and problem-solving skills.
  • Demonstrated organization, prioritization, and project coordination skills.
  • Demonstrated ability to set up, maintain, and troubleshoot computer hardware, networks, and systems.

About H&R Block:

H&R Block's purpose is to provide help and inspire confidence in our clients and communities everywhere. We are a people company first and a tax company second, committed to diversity and inclusion and proud to be an equal opportunity employer.



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