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IT Support Specialist

1 month ago

Johnstown, Pennsylvania, United States Lifeline Medical Center, LLC Full time

We are seeking a skilled IT Support Specialist to join our team at Lifeline Medical Center, LLC. As a Level 2 IT Technician, you will be responsible for delivering exceptional technical support in a hybrid work environment.

Key Responsibilities:

  • End-User Onboarding: Create and configure user accounts, install software, and provide initial training to new employees.
  • Ticket Management: Respond to and resolve technical support tickets in a timely and efficient manner, prioritizing urgent issues.
  • Computer Maintenance: Perform routine maintenance and troubleshooting on computers, laptops, and other hardware.
  • Remote Support: Provide remote assistance to users, using remote assistance screen-sharing tools and other technologies.
  • On-Site Support: Travel to on-site locations as needed to resolve IT issues that cannot be handled remotely.
  • Documentation: Maintain accurate records of support activities and create knowledge base articles to help users self-resolve issues.

Requirements:

  • Certifications: CompTIA A+ Core 1 & 2 (required)
  • Experience: 2+ years in a Level 2 IT support role
  • Technical Skills: Strong knowledge of Windows OS, Microsoft Office Suite, and common hardware components
  • Soft Skills: Excellent problem-solving, communication, and customer service skills
  • Other: Ability to work independently and as part of a team

Benefits:

  • Competitive Salary: We offer a competitive compensation package that rewards your skills and experience
  • Flexibility: Enjoy the benefits of a hybrid work environment, balancing work from home and on-site visits
  • Growth: We provide opportunities for professional development and advancement