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Field Support Technician IFA

1 month ago

Johnstown, Pennsylvania, United States H&R Block Full time
Job Summary

We are seeking a highly skilled Field Support Technician IFA to join our team at H&R Block. As a Field Support Technician IFA, you will provide technical support for PC, peripheral, network, and software issues for our retail tax offices worldwide.

Key Responsibilities

  • Provide on-site, phone, chat, and off-phone technical support for field offices
  • Maintain and troubleshoot field systems, including PC hardware and software
  • Assist with special projects and perform other duties as assigned

Requirements

  • High school diploma or equivalent
  • Experience with Windows Environment, Windows network configurations, and MS Office
  • Ability to work independently or on a team
  • Excellent communication and problem-solving skills

About H&R Block

H&R Block's purpose is to provide help and inspire confidence in our clients and communities everywhere. We are a people company first and a tax company second, committed to diversity and inclusion and proud to be an equal opportunity employer.