Banking Center Operations Manager

7 days ago


San Antonio, Texas, United States Texas Regional Bank Full time
Job Summary

The Banking Center Operations Manager - Team Lead/Senior Manager is responsible for the administration, management, and efficient daily operation of a full-service banking center. This includes operations, product sales, customer service, facility maintenance, security, and safety in accordance with the Bank's objectives.

Key Responsibilities
  • Develop new deposit business and provide a superior level of customer service
  • Promote the sales and service culture through coaching, guidance, and staff motivation
  • Manage the day-to-day banking center operations to ensure operational excellence
  • Directly supervise all banking center operations and lobby personnel
  • Order supplies for the banking center and generate service tickets to ensure equipment and systems are fully functional
  • Monitor and oversee all banking center procedures and transactions
  • Resolve escalated customer complaints/issues promptly and effectively
  • Act as the Banking Center Security Coordinator, responsible for overall banking center security and adherence to policy and procedures
  • Ensure that all branch personnel are trained on all Bank products and services
  • Create and maintain the weekly schedule for lobby personnel, including the opening and closing officer schedule
  • Ensure timekeeping system is current with updated schedules as well as communicating schedules to lobby personnel and officers in a timely manner
  • Responsible for controlling or eliminating overtime expense within the branch
  • Provide ongoing guidance and support to lobby personnel for the development of the Bank's overall mission of recruiting customers, building relationships, and retaining customers
  • Promote an effective sales and service environment
  • Responsible for quality control verification of all new account maintenance and lobby services performed at the banking center
  • Maintain working knowledge of all the Bank's products, services, and service charges
  • Conduct regular staff meetings to communicate compliance with all Bank policy and procedures and communicate any updates to lobby personnel, as necessary
  • Conduct 90-day evaluations for new lobby personnel as well as annual performance evaluations for existing lobby personnel within an appropriate timeframe
  • Monitor lobby personnel performance
  • When appropriate, conduct coaching for improved performance and engage in disciplinary action steps with Human Resources, when necessary
  • Comply with federal and state regulations as well as all established Bank policies and procedures
Requirements
  • High School Diploma or GED required; Bachelor's Degree in business (preferred) or equivalent work experience
  • 2 to 3 years of banking experience preferred
  • Demonstrate ability to lead, motivate, and influence others; supervisory experience preferred
  • Excellent analysis, observation, and decision-making skills
  • Highly focused, able to rapidly determine key priorities, clearly communicate the priorities, and ensure resources are properly aligned
  • Excellent interpersonal and communication skills are necessary for maintaining effective relationships with Board members, officers, employees, and members of the business and civic community
  • Ability to work under high-pressure situations and a stressful atmosphere and then remain composed
  • Strong acumen for sales development and coaching
  • Strong organizational skills
  • Sales experience preferred
  • Proficiency with Microsoft Office Suite
  • One year or more of cash handling and/or customer service experience, required
  • Sound knowledge of general bank operations
  • Strong customer relations and interpersonal skills
  • Bilingual in English and Spanish, preferred
  • Must be physically present in the Bank to perform the job duties


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