Technical Support Specialist
3 weeks ago
The Systems Analyst role at Meriplex Communications is a critical position within our Technical Assistance Center (TAC). As a key member of our team, you will be responsible for delivering exceptional customer service while resolving Level 1 end-user issues. This role requires a strong understanding of technical triage methodologies, TCP/IP, and Microsoft 365 applications.
Key Responsibilities
* Provide general workstation support and troubleshoot basic network connectivity and devices/user connectivity.
* Administer incident response system reboots and perform basic OS support.
* Utilize basic Azure support skills and provide first-level triage virtual server support to reestablish functionality.
* Navigate Active Directory to enact distribution groups and create, change, and disable users.
* Perform basic ITIL security to provide basic printing and connectivity support.
Requirements
* Basic knowledge of Microsoft 365 applications and command line.
* Understanding of basic technical triage methodologies and TCP/IP.
* Ability to communicate both verbal and written technical information to a wide range of end-users.
* Ability to effectively set expectations regarding delivery of service and strengthen customer relationships by providing exemplary customer service.
Preferred Qualifications
* Prior MSP support desk experience, highly encouraged.
* A+ certification, Network+ certification, and Server+ certification.
* Azure support and basic Microsoft 365 certification.
* Superior reading, writing, and communication skills.
* Basic knowledge of network concepts, devices, and best practices.
Work Schedule/Travel
Meriplex's TAC operates 24/7, with both workday and after-hours shifts available, Monday-Sunday. Estimated 0% travel required.
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