Customer Service Sales Representative

2 weeks ago


Garden City, Michigan, United States The UPS Store Full time
Job Overview:

As a Retail Sales Associate at The UPS Store, you will serve as the primary point of contact for customers, delivering exceptional service and tailored solutions to meet their diverse needs. Your role will encompass a variety of responsibilities, from assisting with shipping and packing to providing expert advice on our extensive range of products and services.

Position Summary:

In this role, you will be integral to creating a welcoming atmosphere for customers, ensuring their experience is both positive and productive. You will engage with customers to understand their requirements and provide them with the best options available.

Operational Hours:

Our store operates Monday through Friday from 8:30 AM to 6:30 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 10:00 AM to 3:00 PM.

Key Duties:
  • Welcome and assist customers with enthusiasm, fostering trust and loyalty.
  • Offer knowledgeable guidance on services and products, customizing solutions for each customer.
  • Manage shipments and packing, ensuring secure handling and accurate documentation.
  • Operate printing and copying machinery to deliver high-quality results efficiently.
  • Handle mail and packages with care and precision.
  • Maintain a tidy and organized store environment to meet brand standards.
  • Collaborate with colleagues to achieve sales goals and enhance store performance.
  • Participate in ongoing training and development opportunities to advance your skills within our multi-location framework.
Benefits:
  • Flexible scheduling with no late-night shifts; all shifts conclude by 6:30 PM on weekdays, 5:00 PM on Saturdays, and 3:00 PM on Sundays.
  • Comprehensive paid training and continuous support to help you excel.
  • Sick leave policy.
  • Dental and vision insurance coverage.
  • 401K Retirement Savings Plan with matching contributions.
  • Opportunities for career advancement within our multi-location ownership.
  • Uniforms provided at no cost.
  • Employee discounts available.
  • Paid parking benefits.
Qualifications:
  • 1 to 2 years of experience in a customer-facing retail role is preferred.
  • Availability to work weekends as needed.
  • Ability to lift items weighing 40 pounds or more.
  • Strong communication and teamwork abilities.
  • Capacity to manage multiple tasks in a fast-paced environment.
  • Attention to detail with a focus on accuracy and quality.
  • Proficient in computer skills, including Microsoft Office and POS systems.
  • Excellent verbal and written communication skills, including spelling and math proficiency.
Compensation:

The hourly wage is determined based on skills and experience, ranging from $16.00 to $18.00.

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