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Customer Service Liaison

2 months ago

Garden City, Michigan, United States Chery Industrial Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Chery Industrial. As a key member of our sales division, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Provide knowledgeable answers to customer inquiries about products, pricing, and availability.
  • Order Verification: Verify customer information and payment details for accurate order processing.
  • Collaboration: Work closely with our Operations Manager and field technicians to ensure timely service and meet customer needs.
  • Financial Management: Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Administrative Tasks: Manage purchase orders and invoices, maintain information files, and process paperwork.
Requirements
  • Education: Bachelor's degree in a relevant field.
  • Experience: Previous experience in customer service and sales, preferably in the heavy equipment industry.
  • Skills: Excellent phone etiquette, verbal, written, and interpersonal skills, as well as experience with industry software such as Salesforce, Excel, and Google Suite.
  • Knowledge: Familiarity with sales reports and sales records, as well as knowledge of heavy equipment (preferred).
Benefits

As a Customer Service Representative at Chery Industrial, you will have the opportunity to work in a dynamic and growing company, with a competitive salary range of $19-$21.