Customer Service Advocate

2 weeks ago


Dracut, Massachusetts, United States Garand Distributors Full time

We are seeking an experienced and customer-oriented individual to fill the role of Customer Service Advocate at Garand Distributors.

Key Responsibilities
  • Provide accurate and valid information to customers through various communication channels.
  • Address customer inquiries, complaints, and returns in a timely and efficient manner.
  • Maintain detailed records of customer interactions and processed files.
  • Foster effective communication by adhering to established procedures and policies.
  • Think critically to resolve customer issues and questions about products and services promptly.
  • Maintain a professional demeanor at all times, even in challenging situations.
Requirements
  • A high school diploma or equivalent is required for this position.
  • The ideal candidate should be customer-focused and passionate about helping others.
  • Strong ability to multitask and prioritize tasks efficiently is essential.
Compensation and Benefits

The estimated salary for this position is $45,000 per year, based on industry standards and market conditions.

In addition to competitive pay, we offer performance-based bonuses and a range of incentives and perks. Historically, individuals with experience in retail, service, or sales have excelled in this role.


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