Scheduling Operations Specialist

3 weeks ago

Boise, Idaho, United States RELA Language Professionals Full time
Job Title: Scheduling Support Specialist

We are seeking a highly skilled and organized Scheduling Support Specialist to join our team at RELA Language Professionals. As a key member of our operations team, you will play a critical role in ensuring the smooth coordination of interpretation appointments and providing exceptional customer service to our clients and interpreters.

Key Responsibilities:
  • Manage and oversee our calendaring scheduling system for interpretation
  • Perform follow-up, reporting, and documenting measures to ensure seamless operations
  • Maintain clear and effective communication across multiple channels, including email, text, chat, and phone, to ensure successful task completion
  • Provide exceptional customer service to clients and interpreters, ensuring a positive experience
  • Proactively coordinate interpreter assignments and communicate updates to clients and interpreters
  • Handle last-minute requests and ensure seamless on-demand services
  • Resolve scheduling conflicts with diplomacy, professionalism, and efficiency
Requirements:
  • Proven ability to excel under pressure in fast-paced environments
  • A love for solving complex puzzles and problems, and making things work
  • Thriving in rapidly changing situations and adapting to new challenges
  • Intellectual challenge of efficiently matching interpreters to job requests, akin to achieving a high score in a game
  • Problem-solving: Quickly pivoting and finding a satisfactory solution when a task doesn't go as planned, with a smile
  • Eagle-eyed meticulous attention to detail and accuracy
  • Special sense of geography and logistics: Utilizing a strong sense of local geography for logistical efficiency of interpreters' assignments, considering the convenience of both clients and interpreters
  • Multitasking & Time Management: Meticulously organizing and monitoring workflow, efficiently managing multiple simultaneous tasks, prioritizing under pressure, and working within tight deadlines
  • Critical thinking Skills: Applying logic and reasoning in scheduling efficiency that will result in a higher number of appointments covered
  • Excellent communication skills across multiple channels
  • Proficiency in relevant scheduling software and tools
  • A collaborative, positive attitude that lifts up the whole team
  • Unwavering commitment to confidentiality and professionalism
  • Flexibility to adapt to changing schedules and responsibilities
  • Take Initiative: Ability to work independently and take ownership of tasks
  • Resilience and positive attitude: A sense of humor and ability to roll with the punches in unexpected situations and challenges
  • A mind for strategy and efficiency, always looking for ways to optimize processes
  • Displays cultural sensitivity and respect for diversity
About RELA Language Professionals

RELA Language Professionals provides interpretation and document translation services in over 80 languages, facilitating communication in healthcare and other community, business, and legal settings, by enabling language access for Limited English Proficient individuals in our communities while simultaneously helping our clients effectively reach, serve, communicate seamlessly, and foster understanding with each other through our interpreters and translators. We support our language professionals by providing professional work opportunities for them to serve their local communities and foster a supportive network for language professionals to excel in their skills and careers with ongoing professional development.

We're more than just another interpretation and translation agency. Our vision is to transcend language to empower and unite humanity. Our mission is to drive the advancement of and revolutionize the language services industry, set new standards, enable authentic, seamless, and meaningful communication by delivering unparalleled interpreters and translators, to empower voices across languages, and cultivating a community of growth, innovation, and excellence, where our employees, interpreters, clients, and Limited English Proficient individuals can thrive.

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