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Content Operations Specialist

2 months ago

Boise, Idaho, United States Teleperformance USA Full time
Job Title: Content Operations Specialist

Teleperformance USA is seeking a highly skilled Content Operations Specialist to join our team. As a Content Operations Specialist, you will play a critical role in ensuring the quality and accuracy of user-generated content on our clients' platforms.

Key Responsibilities:
  • Review and moderate user-generated content to ensure it meets community guidelines and standards.
  • Investigate and resolve complex issues related to content, adhering to agreed-upon turnaround times and quality standards.
  • Participate in continuous training programs to stay up-to-date on key workflow changes, operational guidelines, and policy updates.
  • Collaborate with the team to develop improvements to processes, policies, and products.
  • Provide trends and insights to inform business decisions and drive process improvements.
Requirements:
  • High school graduate or equivalent required.
  • Strong emotional intelligence and resilience.
  • Ability to work in a fast-paced environment and adapt to changing business needs.
  • Experience navigating internet websites, including social media and commercial websites.
  • Strong computer skills and ability to use multiple windows and/or programs simultaneously.
What We Offer:
  • Paid training and development opportunities.
  • Full benefits package, including medical, dental, vision, and 401(k) matching.
  • A collaborative and engaging work environment.

At Teleperformance USA, we are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.