Lead Passenger Service Representative

7 days ago

Houston, Texas, United States Atlas Air Full time
Job Summary

We are seeking a highly skilled and experienced Passenger Service Representative to join our team at Atlas Air. As a key member of our Ground Operations team, you will be responsible for ensuring the smooth and efficient handling of passenger services, including check-in, baggage and cargo handling, catering, and flight deck and cabin crew requirements.

Key Responsibilities
  • Perform job duties in a timely and professional manner, ensuring all handling services meet company and governmental policies and regulations.
  • Communicate effectively with Manager Passenger Operations, GCC, and customer representatives to ensure seamless coordination of ground handling activities.
  • Monitor, coordinate, and supervise all handling activities, including passenger check-in, baggage and cargo handling, catering, flight deck and cabin crew requirements.
  • Act as the primary contact with crew, ground handling agents, and governmental authorities to ensure compliance with company and governmental regulations.
  • Analyze necessary information to determine estimated and actual payload, and compile information to calculate aircraft weight and balance.
  • Review all documentation to ensure accuracy and completeness, and correct any inaccuracies or omissions.
  • Ensure the safety of company aircraft, passengers, and crews by preventing aircraft damage, ensuring proper loading, and handling HAZMAT and Live Animals correctly.
  • Perform tasks and ensure that personnel at off-line stations perform tasks for aircraft to arrive and depart as scheduled.
  • Ensure all customers, vendors, and government authorities are aware of the Atlas Air schedule for the station they are working.
  • Ensure all equipment and services are in position for proper aircraft handling, and that services are performed according to the most updated CAM messages and meet company standards.
  • Act as the Ground Security Coordinator (GSC), and enforce GSC procedures.
  • Complete and/or maintain company reports, messages, files, passenger manifests, and documentation, logs, and forms, and ensure that necessary paperwork (e.g. Customs) is completed.
  • Remain in contact with HDQ GCC with regards to updates and ground handling progress, and during any delay situations.
  • Work closely with onboard maintenance and flight attendants to ensure all services are performed and necessary supplies are available to depart as scheduled.
  • Meet with vendors and establish departure protocol for all services, including catering and required uplifts necessary for flight.
  • Be responsible for all Ground Operations equipment onboard company aircraft.
  • Sync and update Sable weight and balance software, and company laptop computers.
  • Report issues, defects, and low supplies to HDQ in a timely manner.
  • Monitor the stock and condition of Spare Forms Kit.
  • Be responsible for the overall aircraft in-cabin appearance, condition of the main cabin, galleys, closets, overhead bins, lavatories, cargo holds, and the bulk cargo hold.
  • Coordinate all assigned duties with third-party contractor PSR.
  • Perform other duties as assigned.
Requirements
  • Minimum of five (5) years of experience as a PSR in a charter/commercial environment.
  • Proven success in performing all PSR duties.
  • Airline and/or ground handling experience is required.
  • Knowledge of and adherence to company operating and safety policies, operations, processes, and procedures appropriate to the job.
  • Understanding and use of airline and flight terminology and processes.
  • Airline passenger and/or ground handling experience is required.
  • Airline weight and balance certification is required.
  • Proven leadership capabilities, and ability to work with minimal supervision in a fast-paced environment.
  • Experience in basic computer programs, such as; Microsoft Word, Excel, Outlook, and OneNote, and Adobe Acrobat.
  • Maintains current passport and visas.
  • Must have NO travel restrictions to any domestic and international stations.
  • Must have a valid Driver's License and must be able to drive Company and rental vehicles when required.
  • Must be available to work Weekends, Holidays, and overtime when needed.

  • Passenger Service Representative

    7 days ago

    Houston, Texas, United States Atlas Air Full time

    Job SummaryWe are seeking a highly skilled and experienced Passenger Service Representative to join our team at Atlas Air. As a key member of our Ground Operations team, you will be responsible for ensuring the smooth and efficient handling of passenger services, aircraft loading, and ground handling operations.Key ResponsibilitiesPerform job duties in a...

  • Airline Customer Service Representative

    2 days ago

    Houston, Texas, United States Hallmark Aviation Services Full time

    About Hallmark Aviation ServicesWe are a leading provider of ground handling services for international airlines at Houston International Airport. Our team is dedicated to delivering exceptional service and ensuring a safe and secure travel experience for our passengers.Job SummaryWe are seeking a highly motivated and organized individual to join our team as...

  • Airline Customer Service Representative

    4 days ago

    Houston, Texas, United States Hallmark Aviation Services Full time

    About Hallmark Aviation ServicesWe are a leading provider of ground handling services for international airlines at Houston International Airport. Our team is dedicated to delivering exceptional customer service and ensuring a smooth travel experience for our passengers.Job SummaryWe are seeking a highly motivated and organized individual to join our team as...

  • Valet Service Representative

    1 week ago

    Houston, Texas, United States GLOBAL PARKING SYSTEMS Full time

    Job OverviewPosition Title: Valet AttendantDepartment: Parking OperationsLocation: Houston, TexasGlobal Parking Systems specializes in the management of parking facilities, valet services, and shuttle operations at airports nationwide. In collaboration with SP Plus Parking Corporation, a leader in the parking management industry, we strive to enhance the...

  • Passenger Service Representative at Houston International

    2 weeks ago

    Houston, Texas, United States Hallmark Aviation Services Full time

    Job Overview"YOUR JOURNEY TO A REWARDING CAREER BEGINS HERE"Hallmark Aviation Services is recognized for delivering exceptional service to some of the premier airlines globally. We prioritize employee satisfaction and engagement, as our dedicated team of skilled agents is the cornerstone of our success in the above-the-wing ground handling sector. We...

  • Client Service Lead Representative

    1 week ago

    Houston, Texas, United States Advantage Solutions Full time

    Position OverviewJoin our dynamic marketing team as a Client Service Lead Representative, where you will play a pivotal role in engaging with customers and showcasing our products.Key ResponsibilitiesPrepare and present food and beverage samples to customers.Assist in daily operations, including generating reports and overseeing team activities.Conduct...

  • Customer Service Representative

    24 minutes ago

    Houston, Texas, United States Pilot Freight Service Full time

    Job Summary:Pilot Freight Services is seeking a full-time Customer Service Representative to work in our Freight Operations team. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.Key Responsibilities:Frequent and accurate communication with customers, freight agents, and...

  • Valet Service Representative

    1 week ago

    Houston, Texas, United States GLOBAL PARKING SYSTEMS Full time

    Job OverviewPosition Title: Valet AttendantDepartment: Parking OperationsLocation: Houston, TexasGlobal Parking Systems specializes in the management of parking facilities, valet services, and shuttle operations at airports nationwide. In collaboration with SP Plus Parking Corporation, a leader in the parking management industry, we strive to enhance the...

  • Valet Service Representative

    2 weeks ago

    Houston, Texas, United States GLOBAL PARKING SYSTEMS Full time

    Job OverviewPosition Title: Valet AttendantDepartment: Parking OperationsLocation: Houston, TexasGlobal Parking Systems specializes in the management of parking facilities, valet services, and shuttle operations at various locations. We collaborate with SP Plus Parking Corporation, a prominent name in the parking management industry. Our mission is to...

  • Bilingual Customer Service Representative

    3 days ago

    Houston, Texas, United States Kirsten and Associates Full time

    This is a remote position with Kirsten and Associates. About the Company Kirsten and Associates provides emergency roadside assistance to customers who have emergency roadside benefits as part of their automotive insurance policy or their new vehicle owners package. Our company is a leading provider of roadside assistance services, working with eleven out of...

  • Customer Service Representative

    4 days ago

    Houston, Texas, United States AAA Plus Transportation Service Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Smoothie King. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and contributing to the overall success of our store.Key...

  • Airport Operations Manager

    2 weeks ago

    Houston, Texas, United States City of Houston Texas Full time

    Position Overview:As an Airport Operations Manager, your primary responsibility is to deliver an exceptional experience for all travelers. You will lead a dedicated team of customer service professionals, ensuring the secure and efficient movement of passengers while maintaining the highest standards of customer satisfaction and operational excellence.Key...

  • Commercial Sales Representative

    6 days ago

    Houston, Texas, United States Service Experts Full time

    Job SummaryWe are seeking a highly motivated and results-driven Commercial Sales Representative to join our team at Service Experts. As a key member of our sales team, you will be responsible for developing and executing sales strategies to drive revenue growth and expand our customer base.Key ResponsibilitiesSales and Business Development: Generate new...

  • Sales Representative

    2 days ago

    Houston, Texas, United States NRG Full time

    About the RoleWe are seeking a highly motivated and results-driven Sales Representative to join our team at NRG Energy. As a Sales Representative, you will be responsible for assessing homeowner needs and developing and presenting HVAC comfort solutions to new and existing residential customers.Key ResponsibilitiesGenerate leads through customer referrals,...

  • Airport Terminal Services

    7 days ago

    Houston, Texas, United States Airport Terminal Services Full time

    Job Summary:Airport Terminal Services is seeking a highly skilled and experienced Ramp Agent Lead to join our team. As a key member of our airport operations team, you will be responsible for ensuring the smooth and efficient movement of aircraft, passengers, and cargo.Key Responsibilities:Guide and direct aircraft movement: Safely guide inbound and outbound...

  • Customer Service Representative

    5 days ago

    Houston, Texas, United States Wilson Air Center Full time

    Job Summary:To ensure customer requests are fulfilled in a timely, accurate, and friendly manner in accordance with the standards set by Wilson Air Center. A high regard for customer service for the flight crews and passengers of privately owned aircraft must be maintained.Key Responsibilities:Acknowledge all pilots or customers upon entering or leaving the...

  • Customer Service Representative

    3 days ago

    Houston, Texas, United States American Auto Shield Full time

    About American Auto ShieldWe are a leading provider of vehicle service contracts and automotive claims administration. Our team of experts is dedicated to delivering exceptional service to our customers, and we're looking for talented individuals to join our team.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service...

  • Lead Customer Service Representative

    2 weeks ago

    Houston, Texas, United States Calpine Energy Solutions, LLC Full time

    Job OverviewEMPOWER YOUR CAREER WITH CALPINEAt Calpine Energy Solutions, LLC, we equip you with the resources necessary to navigate your career journey in a vibrant and fast-paced setting where you can gain insights from industry leaders.Whether you are a student pursuing an internship that provides hands-on experience, a recent graduate eager to embark on a...

  • Lead Aircraft Inspector

    2 weeks ago

    Houston, Texas, United States AVIATION SERVICE PARTNERS INC Full time

    Lead Aircraft Inspector Job OverviewAviation Service Partners Inc. is on the lookout for a Lead Aircraft Inspector to enhance our skilled team. We are committed to delivering exceptional maintenance, repair, and overhaul (MRO) services while upholding the highest standards in aviation safety and quality.Key Responsibilities:Design and execute comprehensive...

  • Territory Service Representative

    2 days ago

    Houston, Texas, United States Ecolab Full time

    About the RoleWe are seeking a highly motivated and experienced Territory Service Representative to join our team at Ecolab. As a Territory Service Representative, you will be responsible for providing exceptional service to our customers in the hospitality and foodservice industries.Key ResponsibilitiesPartner with customers to understand their needs and...