Patient Services Coordinator
7 days ago
At CenterWell Home Health, we are dedicated to providing personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery, or hospitalization. As a Patient Services Coordinator, you will play a vital role in our care teams, working closely with nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers to help patients rehabilitate, recover, and regain their independence.
Key Responsibilities:- Manage patient schedules, ensuring timely and efficient care coordination and continuity of care.
- Communicate effectively with field staff, patients, physicians, and other stakeholders to maintain proper care coordination and ensure seamless transitions.
- Assist with day-to-day office and staff management, including scheduling, reporting, and data entry.
- Initiate infection control forms as needed and ensure compliance with regulatory requirements.
- Provide exceptional customer service, responding to patient and family inquiries, and addressing concerns in a timely and professional manner.
- Collaborate with the care team to develop and implement individualized care plans, ensuring patient-centered care and optimal outcomes.
- Monitor and report on patient progress, identifying areas for improvement and implementing changes as needed.
- Participate in quality improvement initiatives, contributing to the development and implementation of best practices and policies.
- 1 year of home health experience, with a strong understanding of care coordination and patient-centered care.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple assignments.
- Coding certification and prior packet review/QI experience are preferred.
- A valid state driver's license and automobile liability insurance are required.
As a valued member of our team, you will enjoy a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) retirement savings plan, time off, and opportunities for professional growth and development.
We are an equal opportunity employer, committed to diversity, equity, and inclusion. If you are passionate about delivering exceptional patient care and are looking for a rewarding career opportunity, we encourage you to apply.
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