Customer Service Representative
1 day ago
We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at Planet 13, a leading provider of medical cannabis in Florida. As a Customer Service Specialist, you will play a critical role in providing exceptional customer service, education, and solutions to our patients and customers.
Key Responsibilities:- Provide excellent customer service by greeting, assisting, and providing information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Dispense medication and collect payment via POS register or upon delivery.
- Maintain all online pick-up orders.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Work with the Dispensary Manager to identify opportunities for dispensary events.
- Plan and coordinate events, including internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Support all marketing and sales efforts to ensure sales goals are met.
- At least 2 years of customer service-related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness.
- High school diploma or equivalent.
- At least 21 years or older.
- Acceptable driving record.
- Ability to pass drug testing and Level 2 Florida State background check.
- Competitive pay rates, monthly incentives, and advancement opportunities.
- Health, dental, vision insurance offered.
- Paid time off, including major holidays.
- Wellness Benefit Plan.
- Sick Time.
- 401k retirement plan.
- Employee discount.
- Early access to wages ahead of payday.
- Cancer and Critical Illness Insurance.
- Life Insurance.
The physical demands of this role include standing, walking, sitting, reaching, and lifting up to 50 pounds. The work environment is moderate, with occasional exposure to heat and cannabis odors. Planet 13 is an equal opportunity employer and welcomes applications from diverse candidates.
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