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Client Relations Coordinator

2 months ago

Fort Atkinson, Wisconsin, United States MRA Recruiting Services Full time
Position Overview

Job Title: Client Relations Coordinator
Company: MRA Recruiting Services
Location: Remote
Hours: Flexible schedule
Compensation: Competitive hourly rate

At MRA Recruiting Services, we believe that every team member plays a vital role in our collective success. We are looking for collaborative individuals who can help us uncover opportunities to enhance our operations. Our approach is adaptable, we take responsibility for our actions, and we prioritize teamwork. We are committed to achieving our objectives every day. If you are innovative and possess strong problem-solving abilities, we invite you to consider this opportunity.


Key Responsibilities:

  • Respond to incoming inquiries from clients regarding new opportunities, service updates, order modifications, and general concerns.
  • Communicate with clients through various channels to address production or delivery issues and propose improvements.
  • Collaborate with sales and engineering teams to gather necessary documentation for accurate service proposals.
  • Review client orders for accuracy in pricing and timelines before processing.
  • Notify clients of vendor price adjustments and update service costs as necessary.
  • Manage the quotation process from initiation to completion, ensuring all information is accurately recorded and communicated.
  • Work alongside different departments to support company initiatives and projects:
    • Coordinate with the Sales Director to finalize proposals, ensuring all client directives are included.
    • Engage with the Quality Management team to stay informed on policy changes and their implications for clients.
    • Collaborate with production teams to monitor the status of client orders.
    • Inform clients of any changes or delays in production.
    • Assist engineering in updating documentation and processing changes.
  • Maintain records of all engineering change notices and related documentation.
  • Ensure compliance with internal procedures throughout the project lifecycle.
  • Create and distribute job packets with necessary documentation for production.
  • Update existing job packets as required to reflect any changes.
  • Manage New Production Introduction requests, ensuring all documentation and costings are completed.
  • Perform additional tasks as assigned by management.

Qualifications:

  • High School diploma or equivalent.
  • Exceptional verbal and written communication skills.
  • Professional demeanor as the first point of contact for clients.
  • Adherence to industry standards and best practices.
  • Able to thrive in a dynamic and friendly work environment.

Join Our Team:
If you are motivated by challenges and have a desire to excel, we encourage you to explore this opportunity with us. We offer comprehensive benefits for full-time employees, including health, dental, and vision insurance, as well as life and disability insurance.