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Event Catering Associate
2 months ago
Position: Casual Catering Staff (Bar / Hospitality / Restaurant)
Key Responsibilities:
Provide exceptional service to all patrons in a prompt, professional, and courteous manner.
Ensure that guests experience the highest level of customer satisfaction consistently.
Offer knowledgeable advice to guests regarding all available products within the venue.
Foster a cheerful and inviting atmosphere throughout the establishment.
Work independently or collaboratively as part of a team, ensuring that all guest requirements are met to the utmost standard.
Manage stock levels and maintain proper rotation in work and storage areas to minimize waste and assist with inventory management.
Keep the work area well-stocked with necessary items such as glassware, ice, condiments, and other supplies based on predetermined stock levels and operational needs.
Prepare dining areas for the service of meals, beverages, and light refreshments.
Deliver efficient service to all guests, demonstrating proper food and beverage knowledge, while performing cleaning duties as directed by management.
Serve beverages, including wine and other drinks, as instructed by the management team.
Maintain cleanliness in work and public areas before, during, and after service hours, adhering to cleaning protocols with a focus on Health and Safety and COSHH Guidelines.
Accurately process all orders and ensure they are recorded and authorized for billing.
Handle transactions through the tills, ensuring compliance with established procedures.
Close tills in accordance with company policies.
Maintain accurate temperature records and other relevant documentation.
Comply with all licensing regulations and procedures.
Safeguard cash, stock, and equipment diligently.
Act as a point of information for customers.
Document wastage according to venue protocols and manage waste disposal in line with recycling initiatives.
Adhere to company policies and procedures consistently.
Perform additional reasonable duties as required by business needs.
Required Skills and Qualities:
Present a polished, professional appearance at all times.
Exhibit excellent verbal communication and customer service skills.
Demonstrate flexibility and adaptability in various situations.
Show a genuine passion for delivering quality service and maintaining high standards.
Possess strong interpersonal skills, being friendly, confident, and outgoing.
Exhibit strong numerical and literacy abilities.
Effectively manage challenging or conflict situations.
Embrace the values of Arena Racing USA.
Maintain a positive demeanor regardless of external conditions.
Work with integrity and honesty.
Previous experience in a hospitality setting is preferred but not mandatory.