Customer Service Representative

16 hours ago

Anaheim CA, United States NexGen HVAC & Plumbing Full time

About the Role:

NexGen HVAC & Plumbing is seeking a skilled Customer Service Representative to provide exceptional customer experiences every day. As a key member of our team, you will be responsible for answering calls from existing and potential customers, using a computerized system to track information, troubleshoot, and provide information about products and services. You will also schedule service appointments and update customer accounts.

What We Offer:

  • Market Value Compensation
  • Robust PTO Plan
  • Health, Vision, and Dental plans for you and your family to choose from
  • 401K Retirement Plan with company match
  • Life Insurance, Short-Term, and Long-Term Disability
  • Special Program Options: FSA, EPA, Legal Services, and Identity Theft
  • Continuous Training for your Professional Development
  • Working in a dynamic, collaborative, and fun environment
  • Coached and supported career growth

Responsibilities:

  • Successfully handle high volume inbound customer service calls
  • Making/handling high volume of outbound calls
  • Respond to email inquiries
  • Receive and record completed work orders from field technicians
  • Expedite unresolved customer grievances to designated departments for further investigation
  • Maintain accurate customer information and scheduled appointment details
  • Actively promote and sell new or additional services or products when applicable

Qualifications:

  • High School Diploma or GED preferred
  • 1-year customer service experience
  • Basic computer proficiency, particularly with Microsoft applications
  • Experience with Service Titan is a plus
  • Must be fluent in reading, writing, and speaking English and must be able to sit for long periods of time
  • Must be able to work evenings and weekends when needed

NexGen HVAC & Plumbing is an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

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