Patient Care Specialist

4 days ago


Fall River, Massachusetts, United States Jushi Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Care Specialist to join our team at Jushi. As a Patient Care Specialist, you will be responsible for delivering exceptional customer service and creating a distinctive shopping experience that drives sales results.

Key Responsibilities
  • Customer Service: Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns.
  • Product Knowledge: Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available.
  • Patient Benefits: Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests.
  • Store Operations: Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance.
  • Cash Handling: Operate cash register, computer-based POS system, and cash drawer.
  • Teamwork: Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines.
Requirements
  • Education: High School diploma or General Education Development (GED) required.
  • Experience: Minimum of 2 years' experience with customer service in retail.
  • Skills: Excellent computer, mathematical, language and reasoning skills.
  • Language: Bilingual in Spanish preferred.
  • Physical Requirements: Constantly perform desk-based computer tasks, frequently sitting, occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds.
What We Offer

We offer a competitive benefit package that may include: Medical, Dental, Vision, Life, Short, and Long Term Disability.



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