Patient Care Coordinator
21 hours ago
The Patient Care Coordinator will play a critical role in advancing exceptional surgical care through coordination, support, education, and advocacy. This individual will collaborate with key stakeholders to plan, organize, and manage activities of the Orthopedic, Spine, and Bariatric Surgical Programs.
Key Responsibilities- Establishes Close Relationships with and serves as primary point of contact for orthopedic, spine, and bariatric patients and provider offices.
- Serves as Liaison for patients and their care teams.
- Responsible for Follow-up with patients, monitoring progress, coaching, and providing education through the completion of the surgical journey.
- Communication is a combination of in-person, by phone, email, video conference, and within the EMR system.
- Identifies Concerns through the surgical continuum and facilitates timely communication and collaboration between office practice, scheduling, preoperative, intraoperative, and postoperative phases, and post-acute care teams.
- Oversees Data Collection, patient-reported outcomes, and abstracting of information into reporting tools and patient management systems.
- Assists with Protocol Development and implementation of evidence-based programs.
- Responsible for Required Documentation for Joint Commission Advanced Orthopedic and Spine Certifications and Metabolic and Bariatric Surgery Accreditation and Quality Program.
- Facilitates Committee Meetings for the Center of Orthopedic Excellence, Spine, and Bariatrics.
- Contributes to Strategic Planning for the Joint Commission Advanced Orthopedic and Spine Certifications and Metabolic and Bariatric Surgery Accreditation and Quality Program surveys.
- Demonstrates Respect and Regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
- Education: BSN required. Master's Degree preferred.
- Experience: Acute care clinical experience preferably in medical-surgical unit or perioperative services.
- Certification/Licensure: RN MA license. Certification in specialty preferred.
- Software/Hardware: Meditech, Microsoft applications including Outlook, Word, Excel, PowerPoint.
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