International Customer Service Specialist

1 day ago


IL United States SureStaff LLC Full time
Job Summary

We are seeking a highly skilled International Customer Service Representative to join our team at SureStaff LLC. As a key member of our international department, you will be responsible for providing exceptional customer service to our global clients.

Key Responsibilities
  • Process and coordinate international orders for products
  • Coordinate international shipments and ensure timely delivery
  • Resolve customer inquiries and complete quote requests
  • Set up and maintain customer database with accurate updates
  • Understand and interpret terms and conditions, special pricing agreements, and customer contracts
  • Recommend additional or alternative products or shipment solutions to meet customer needs
  • Ensure customer satisfaction and provide proactive support
  • Assist with marketing analysis, report writing, and travel arrangements
  • Coordinate international trade shows and develop marketing materials
Requirements
  • Associate degree in business and 3-5 years of experience in international customer service
  • Proficient in Microsoft Office and excellent written and verbal communication skills
  • Flexibility, adaptability, and a second language a plus
What We Offer

Salary commensurate with experience and adjusted after 6 months based on results. A dynamic and supportive work environment with opportunities for growth and development.



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