Assistant Director, Facilities Administrative Services Manager
3 days ago
Georgia State University is a leading public research university located in the heart of Atlanta, Georgia. Our university is committed to providing a world-class education to students from diverse backgrounds.
About the DepartmentThe Department of University Housing is responsible for providing a safe and welcoming living environment for over 5,200 students. We are seeking a highly motivated and experienced professional to join our team as an Assistant Director, Facilities Administrative Services.
Job SummaryThe Assistant Director, Facilities Administrative Services will provide administrative support to the facilities unit, oversee the maintenance call center, and develop and maintain facilities organizational standard operating procedures. The successful candidate will have a strong background in facilities management, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities- Provide primary administrative support for the facilities unit, including budget monitoring and reporting, payroll maintenance, and document review.
- Oversee the maintenance call center and make recommendations for continuous quality improvements in customer service.
- Develop and maintain facilities organizational standard operating procedures, call center reference manual, and operational calendar.
- Conduct periodic reviews of department processes and standard operating procedures to ensure compliance with federal and state legal requirements and internal policies.
- Prepare correspondence, spreadsheets, presentations, flyers, announcements, internal forms, and documents for department management team and program use and/or distribution.
- Coordinate and collaborate with marketing and communications to ensure facilities information on the University Housing website and work request portal is accurate and current.
- Function as a resource on issues such as escalated customer service problems and vendor concerns.
- Responsible for managing, updating, and maintaining a comprehensive office filing system and tracking systems.
- Manage the facilities driver program, ensuring that all necessary staff are enrolled in the appropriate courses and follow campus guidelines.
- Coordinate communication among departmental units.
- Answer inquiries and provide consistent, appropriately researched answers to the public, students, and University personnel by phone, email, or in person.
- Bachelor's degree and three years of supervisory/management experience in a related field; or a combination of education and related experience.
- Strong customer service skills to coordinate, troubleshoot, and respond to service requests from staff, contractors, outside consultants, and members of the campus community.
- Experience with inventory systems and databases, including StarRez, TMA, and C-Cure.
- Ability to quickly possess/develop a thorough understanding of University Housing and facilities administrative policies and procedures as well as a basic understanding of campus fiscal processes.
- Knowledge of facilities maintenance, custodial operations, and construction terminology.
- Master's degree in a related field.
- Experience with budgeting and financial management.
- Knowledge of facilities management software and systems.
Georgia State University offers a competitive salary and benefits package, including health, dental, vision, tuition assistance, retirement, and more. We also offer opportunities for professional development and growth within the university.
How to ApplyTo apply for this position, please submit your application through our online portal. We look forward to hearing from you
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