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Customer Service Center Lead
2 months ago
About Transdev: Transdev is a prominent provider of transportation solutions, partnering with various entities such as cities, counties, airports, and universities across the United States. With a workforce of 32,000 professionals operating in 400 locations and managing over 17,000 vehicles, Transdev is committed to delivering effective mobility solutions. As part of a global network, Transdev operates in 19 countries and is supported by a dedicated team of 110,000 individuals worldwide. Our mission is to enhance mobility through safe, reliable, and innovative services that benefit the community. Discover more about us at or view our overview video at
Benefits of being a Customer Service Center Lead:
- Competitive pay up to $25/hr
- Significant career advancement opportunities
- Comprehensive benefits package including paid holidays, vacation, medical, vision, dental coverage, and a 401(k) savings plan
- Oversee daily performance metrics of the customer service center to ensure KPIs are achieved.
- Prepare daily and monthly reports, including:
- Call center activity reports
- Agent performance assessments
- Observational reports for agents
- Provide customer support by addressing inquiries and follow-ups regarding customer trips, including no-shows, cancellations, and missed trips.
- Investigate and resolve customer complaints related to the call center.
- Mentor and train other leads and agents within the customer service center.
- Conduct coaching, training, and re-training sessions for agents.
- Handle incoming customer calls.
- Create and distribute training materials for agents.
- High school diploma or equivalent.
- 5-7 years of experience in a customer service or call center environment.
- Strong verbal and interpersonal communication skills.
- Analytical and problem-solving capabilities.
- Exceptional customer service skills.
Physical demands associated with this position must be met by the employee to successfully perform essential functions. Reasonable accommodations may be made for individuals with disabilities to perform essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer, welcoming all qualified applicants. We ensure fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or any other legally protected status.
Drug-free workplace
Applicants must be eligible to work in the U.S. without restrictions for any employer at any time and must be able to pass a drug screening.
California applicants: Please Click Here for CA Employee Privacy Policy.
