Engineering Technician IV

4 days ago

Portland, Oregon, United States Canon U.S.A., Inc. Full time
About the Role

We are seeking an experienced Engineering Technician IV to provide customer support for onsite installations, repairs, and maintenance of photolithography semiconductor equipment in Hillsboro, Oregon.

This is an exciting opportunity to work with cutting-edge technology and join a dedicated team enabling new technology to improve processes in a pre-production environment.

You will receive comprehensive training in Austin, Texas or Japan and on-the-job training in Hillsboro, Oregon.

Your Responsibilities
  • Check and maintain equipment within factory standard specifications of system equipment
  • Instruct customers in the operation and maintenance of the system equipment
  • Serve as company liaison with customer on matters for assigned projects (i.e. installations and major component replacements)
  • Perform complex repair maintenance or unit replacement according to factory procedures independently and with others
  • Provide technical support to customers and respond to questions regarding operation procedures, equipment malfunctions, and other technical issues to minimize equipment down time and ensure positive customer relations
  • Identify and report equipment error and status updates related to equipment performance issues to aid in troubleshooting or maintenance
  • Maintain accurate documentation of activity and provide periodic reports
  • Conduct training for customer personnel ensuring proficiency of service and operations
  • Work with other technicians in the field to troubleshoot and service equipment
About You

We are looking for a highly skilled and experienced individual with a strong background in electronics and mechanical engineering.

Requirements include a Bachelor's degree in electrical or mechanical engineering or equivalent experience, plus 5-7 years of related experience.

Knowledge of Linux operating system is preferred for operating and troubleshooting the system.

Additional experience or knowledge in optical, lasers, software, robotics, precision mechanical skill, or chemical is a plus.

Excellent trouble shooting skills, verbal and written communication skills, and customer support experience are also required.

What We Offer

We offer a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

We are committed to providing a safe and healthy work environment and comply with all applicable federal, state, and local laws, regulations, orders, and mandates.

We are an equal opportunity employer and welcome applications from diverse candidates.

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