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Customer Service Liaison

1 month ago

Denver, Colorado, United States Ipex Full time
Customer Service Representative

IPEX, a leading provider of advanced plastic piping systems, is seeking a skilled Customer Service Representative to join their team. This role is based in the Denver office and requires a professional with excellent communication skills and a strong commitment to customer satisfaction.

Key Responsibilities:
  • Respond to customer inquiries regarding orders, quotes, product information, and stock checks.
  • Resolve delays, service problems, and disputes in a timely and professional manner.
  • Enter, release, and track customer orders via EDI, fax, and phone using the in-house ERP solution.
  • Verify customer pricing, terms, delivery requirements, and other relevant information.
  • Collaborate closely with other departments to ensure proper service from all directions.
  • Provide technical support by referring to various IPEX publications.
  • Respond to all customer inquiries in a timely manner.
Requirements:
  • A professional manner and a demonstrated commitment to providing excellent customer service.
  • Minimum 1-3 years of experience as a customer service representative.
  • Good time management and follow-up skills, including the ability to effectively balance quality and quantity of output.
  • Excellent computer and internet skills, especially Microsoft Office and email.
  • Experience with SAP is an asset.
  • Demonstrated ability to effectively resolve customer issues and complaints patiently.
  • Strong written and verbal communication skills.
  • Good team player with the ability to contribute to and foster a positive team environment.

IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.