Customer Service Liaison
1 month ago
We are seeking a skilled Customer Service Representative to join our team at Mocciaent. As a Customer Service Representative, your primary responsibility will be to provide exceptional customer support to our clients.
You will act as a liaison between our company and the clients, responding to customer inquiries and resolving issues in a timely manner. Your goal should be to maintain a positive and professional relationship with our customers.
To be successful in this role, you should have a clear understanding of our products and services, as well as our company's policies and procedures. You should also possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
The ideal candidate will have a Bachelor's degree in any discipline and at least 2 years of experience in a related role, such as Sales Representative or Front Desk Representative. You should also have excellent knowledge of CRM software, such as Zoho or Zendesk, and be proficient in using social media platforms.
Responsibilities:
- Update and maintain customer information in the database.
- Understand the kind of services we offer during the job training.
- Provide customers with all the information that they require.
- Keep track of customer accounts by recording their account information and the issues they have reported.
- Handle customer complaints actively and ensure its resolution on time.
- Take orders and calculate the charges by processing customers information.
- Answer customer questions and maintain healthy relationships with the customers.
- Review customer accounts for any changes.
- Resolve customer complaints on time and ensure the quality of services is maintained.
- Handle change in policies of the company and explain them to the customer.
- Generate sales leads for our clients.
- Maintain a record of all the tasks undertaken and submit it to the higher management.
Requirements:
- Bachelor's degree in any discipline.
- 2 years of experience as a Sales Representative or Front Desk Representative or related role in the Customer Service industry.
- Excellent knowledge about CRM Softwares like Zoho Zendesk etc.
- Knowledge of social media will be an added benefit.
- Ability to provide results under pressure.
- Excellent communication and interpersonal skills.
- Good problem-solving skills.
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