Expeditor - Customer Service Liaison

2 days ago


Portsmouth, New Hampshire, United States Hannaford Supermarkets Full time
Job Summary

As a Hannaford To Go Expeditor, you will be the customer service liaison of the Hannaford To Go department. You will be the voice the customer hears on the phone and the face they see at pickup, a true representative of Hannaford. Your role will ensure that customers have a positive experience through accurate and fast orders that contain the highest quality fresh items from our shelves.

Key Responsibilities

Organize and prioritize shop and pickup processes
Conduct order reviews
Check code dates and fresh product quality with a focus on produce
Count parcels to ensure accuracy
Stage orders and consolidate bags when appropriate
Setup shopper carts
Partner with department leaders to ensure items requiring preparation are handled properly
Dispense pickup and delivery orders car-side to customers and last-mile delivery drivers
Monitor and manage all last-mile delivery orders through applicable dashboards
Monitor and manage all Flybuy orders through the staff dashboard app
Answer phone calls to address customer questions and arrivals
Adhere to order wait time and order completeness goals
Handle cash pickups and change orders as requested, logging as required
Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of age restricted items

Requirements

Effective communication and customer service skills
Must meet minimum age requirements to perform specific job functions (18 years of age)
Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
Demonstrated ability to perform the technical requirements for the Hannaford To Go Service

Physical Requirements

Perform repetitive hand and arm motions while standing/walking during the majority of the shift
Ability to wear the shopping device, hands free while shopping orders
Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion
Push or pull up to 75 pounds on occasion
Work in and out of inclement weather when necessary
Gather up to five shopping carts and push them to designated areas
Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, shellfish, house plants/flowers and household cleaners
Have sufficient visual acuity to read the handheld unit display screen as well as check identification cards, checks, invoices, and other written documents
  • Expeditor

    3 days ago


    Portsmouth, New Hampshire, United States Hannaford Supermarkets Full time

    Job Title: ExpeditorAs an Expeditor at Hannaford Supermarkets, you will be the customer service liaison of the Hannaford To Go department. You will be the voice the customer hears on the phone and the face they see at pickup, a true representative of Hannaford.Key Responsibilities:Organize and prioritize shop and pickup processes to ensure smooth and quick...


  • Portsmouth, New Hampshire, United States Aileen Dugan - State Farm Agent Full time

    Job OverviewAs a Customer Relations Representative with Aileen Dugan - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will have opportunities to...


  • Portsmouth, New Hampshire, United States New Hampshire Mutual Bancorp Full time

    Job OverviewWe are seeking a highly motivated and experienced banking professional to join our award-winning customer service team as a Universal Banker at our Portsmouth, NH branch.New Hampshire Mutual Bancorp is committed to providing exceptional customer service and building genuine partnerships with our customers. As a Universal Banker, you will be...


  • Portsmouth, New Hampshire, United States New Hampshire Mutual Bancorp Full time

    Job SummaryWe are seeking a highly motivated and experienced banking professional to join our award-winning customer service team as a Universal Banker (Customer Service Bank Representative) at our Portsmouth, NH branch.Key ResponsibilitiesMaintain a working knowledge of banking products and services while promoting them to customersDemonstrate openness and...


  • Portsmouth, New Hampshire, United States Sprague Full time

    About SpragueSprague is a leading energy company that has been serving the Northeast for over 150 years. We take a collaborative, customer-centric approach to providing best-in-class energy products and related services. Our values of innovation, safety, integrity, and people drive our commitment to delivering exceptional customer experiences.Job SummaryWe...


  • Portsmouth, New Hampshire, United States McKinnon's Market & Super Butcher Shop Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at McKinnon's Market & Super Butcher Shop. As a key member of our Front End Department, you will play a vital role in delivering exceptional customer service and ensuring a positive shopping experience for our...


  • Portsmouth, New Hampshire, United States BJ's Wholesale Club Full time

    Job SummaryAs a Customer Service Representative at BJ's Wholesale Club, you will be responsible for delivering exceptional customer service to our members. This includes resolving member concerns, answering questions, and providing information about our products and services. You will also be responsible for promoting our membership programs and services to...


  • Portsmouth, New Hampshire, United States Gibbs Oil Company LP Full time

    Job DescriptionGibbs Oil Company LP is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.The ideal candidate will...


  • Portsmouth, New Hampshire, United States FASTSIGNS #430701 Full time

    {"h1": "Customer Service Representative at FASTSIGNS #430701", "p": "We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales...


  • Portsmouth, New Hampshire, United States Rite Aid of New Hampshire Full time

    Service Associate Job DescriptionAbout the Role:We are seeking a Service Associate to join our team at Rite Aid of New Hampshire. As a Service Associate, you will be responsible for providing excellent customer service, assisting customers with their shopping needs, and maintaining the cleanliness and organization of the store.Key Responsibilities:Provide...


  • Portsmouth, New Hampshire, United States New Hampshire Mutual Bancorp Full time

    Job OpportunityWe are seeking a motivated and experienced banking professional to join our award-winning customer service team as a Universal Banker at our branch.New Hampshire Mutual Bancorp is committed to providing exceptional customer service and building genuine partnerships with our customers. We take pride in the communities we serve and are dedicated...


  • Portsmouth, New Hampshire, United States Sprague Full time

    About the RoleSprague is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our energy customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide timely and effective responses to customer inquiries,...


  • Portsmouth, New Hampshire, United States McKinnon's Market & Super Butcher Shop Full time

    Job OverviewAs a valued member of our team, you will play a key role in delivering exceptional customer experiences at McKinnon's Market & Super Butcher Shop. Working closely with the Customer Service Department Manager and Assistant Store Manager(s), you will ensure the smooth operation of the Customer Service area. Your responsibilities will include...


  • Portsmouth, New Hampshire, United States Lighthouse Credit Union Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Member Care Representative I to join our team at Lighthouse Credit Union. As a key member of our Member Care team, you will be responsible for providing exceptional service to our members through telephone and email interactions.Key Responsibilities:Assist members with telephone and email...


  • Portsmouth, New Hampshire, United States FASTSIGNS #430701 Full time

    Job OverviewFASTSIGNS #430701 is seeking a highly motivated and results-driven Sales and Customer Service Representative to join our team. As a Sales and Customer Service Representative, you will be responsible for working with customers across various industries to provide solutions that make an impact in their workplace.Key ResponsibilitiesDevelop and...


  • Portsmouth, New Hampshire, United States Northeast Credit Union Full time

    Job SummaryWe are seeking a highly skilled Service Desk Technician II to join our team at Northeast Credit Union. As a key member of our IT department, you will be responsible for providing exceptional technical support to our staff, ensuring seamless operation of our IT systems and applications.Key Responsibilities:Assist staff with procedural or operating...


  • Portsmouth, New Hampshire, United States Michaels Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Seasonal Retail Customer Service Team Member to join our team at Michaels. As a key member of our store team, you will be responsible for delivering exceptional customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience.Key ResponsibilitiesProvide...


  • Portsmouth, New Hampshire, United States Northeast Credit Union Full time

    Job OverviewAt Northeast Credit Union, we're committed to enriching and nourishing the lives of our members and employees. As a Service Desk Technician II, you'll play a vital role in delivering exceptional IT support and services to our staff.Key Responsibilities:Provide timely and effective assistance to staff members experiencing IT-related issues or...


  • Portsmouth, New Hampshire, United States United Parcel Service Full time

    Unlock Your Career PotentialCasual Package Delivery Drivers are the backbone of our operation, responsible for delivering packages to our customers in a timely and efficient manner. If you're a motivated individual with excellent customer service skills and a valid driver's license, we want to hear from you!What You'll DoLift up to 70 pounds and navigate...


  • Portsmouth, New Hampshire, United States US Postal Service Full time

    Job SummaryAs a Carrier Associate with the US Postal Service, you will be responsible for delivering and collecting mail in a prescribed area under varying road and weather conditions. This role requires maintaining professional and effective public relations with customers and others, as well as obtaining a general familiarity with postal laws, regulations,...