Seasonal Retail Customer Service Team Member
2 weeks ago
We are seeking a highly motivated and customer-focused Seasonal Retail Customer Service Team Member to join our team at Michaels. As a key member of our store team, you will be responsible for delivering exceptional customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience.
Key Responsibilities- Provide exceptional customer service, helping customers find what they're looking for and ensuring a positive shopping experience.
- Process transactions accurately and efficiently, handling cash and credit transactions to company standards.
- Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and assist with enrollments.
- Educate customers on our Voice of Customer (VOC) survey and encourage feedback.
- Assist with Omni-channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in truck unloading, stocking, and planogram (POGs) processes to maintain a well-merchandised and in-stock store.
- Responsible for completing merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery.
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
- Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company programs.
- Interact with colleagues in an accepting and respectful manner, promoting a positive and inclusive work environment.
- Retail and/or customer service experience preferred.
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Michaels is an Equal Opportunity Employer and is committed to the full inclusion of all qualified individuals. If you need a reasonable accommodation to fully participate in the job application or interview process, please contact Customer Care at 1-800-642-4235.
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