Customer Service Representative

2 days ago


Portsmouth, New Hampshire, United States Sprague Full time
About Sprague

Sprague is a leading energy company that has been serving the Northeast for over 150 years. We take a collaborative, customer-centric approach to providing best-in-class energy products and related services. Our values of innovation, safety, integrity, and people drive our commitment to delivering exceptional customer experiences.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service and support to our energy customers. You will serve as the primary point of contact for customer inquiries, resolving issues and providing solutions in a timely and professional manner.

Key Responsibilities
  • Provide exceptional customer service and support to energy customers
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Conduct research and analyze customer data to identify trends and areas for improvement
  • Collaborate with internal teams to resolve customer issues and improve processes
  • Participate in ongoing training and development to stay up-to-date on industry trends and best practices
Requirements
  • Associate's degree preferred and/or 1-3 years of office experience, preferably in an energy industry environment
  • Excellent verbal and written communication skills, with English and Spanish language fluency preferred
  • Effective time management, communication skills, and a willingness to learn
  • Ability to work as part of a team as well as individually using available resources
  • Ability to problem solve and conduct research for customer inquiries
  • Ability to work well with others, organize workload, perform under pressure in a fast-paced environment
  • Computer skills, including strong knowledge of Microsoft Word, Excel, and Internet Browsers
  • Familiarity with customer-centric databases is a plus (e.g., Right Angle, Cisco Finesse, JD Edwards, Guardian, TopTech, Salesforce)
What We Offer
  • A collaborative and customer-centric work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A hybrid work arrangement with a mix of remote and in-office work

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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