Front Office Associate

3 weeks ago


Loudéac, Bretagne, United States Amplifon Full time
About the Role:

We're seeking a highly motivated and customer-focused individual to join our team as a Front Office Associate. As a key member of our front desk team, you will be the first point of contact for our customers, providing exceptional service and support to ensure a positive experience.

Responsibilities:
  • Manage customer interactions, setting expectations and delivering a quality customer experience
  • Schedule, screen, and confirm appointments through inbound and outbound calling
  • Provide customer resolution to any concerns or questions
  • Communicate customer information to Hearing Care Professionals
  • Collect and record customer payments
  • Maintain customer databases by updating office records
  • Inform customers about hearing care accessory options
  • Handle walk-ins and after-care for existing customers
  • Participate in marketing and social media initiatives

About Us:

At Amplifon, we're committed to delivering exceptional customer service and innovative solutions to enhance our customers' quality of life. As a Front Office Associate, you'll be part of a dynamic team that values teamwork, camaraderie, and continuous learning. We offer a competitive hourly rate, monthly bonus opportunity, and a comprehensive benefits package, including health insurance, paid time off, and a 401K plan.

Requirements:
  • Previous experience in customer service or front desk administration
  • Administrative background, computer savvy
  • Experience in direct customer support roles
  • Inbound/outbound calling
  • Quality phone etiquette
  • Scheduling appointments
  • Adaptable and detail-oriented

What We Offer:
  • $16/hour + monthly bonus opportunity
  • Work-life balance - hours are M-F, 8:30am-4:30pm
  • Continuous training and support
  • Brand recognition - we're at the top of our industry
  • Health Insurance: Medical, dental, vision
  • Paid Time Off, Paid Holidays & 401K Plan


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