Bank Customer Service Representative

3 days ago


Framingham, Massachusetts, United States Citizens Full time
Job Summary

We are seeking a highly motivated and customer-focused Bank Customer Service Representative to join our team. As a key member of our branch staff, you will provide exceptional service to our customers, ensuring their financial needs are met with accuracy and efficiency.

About the Role

  • Provide personalized service to customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Greet customers warmly, making them feel welcome and valued.
  • Demonstrate a strong understanding of Citizens' products and services, making recommendations that meet customers' financial goals.

Requirements

  • A high school degree or equivalent is required.
  • Minimum one year of customer experience, preferably in a banking or financial services environment.
  • Strong listening and communication skills, with the ability to effectively ask questions and identify customers' needs.

What You'll Get

  • Meaningful work and relationships, helping customers achieve their financial goals.
  • Commitment to community, with paid time off for volunteering and matching donations to eligible 501(c)(3) organizations.
  • Career opportunities, rewards, and upskilling, with training, coaching, and career planning resources.

Estimated Salary: $22,000 - $28,000 per year, depending on location and experience.



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