Customer Service Ambassador

3 weeks ago


Framingham, Massachusetts, United States Michael Page Full time
About the Role
Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic environment where no two interactions are the same?
We're seeking a highly motivated Customer Service Representative to join our team in Westborough, MA. As a key member of our customer-facing team, you will be responsible for providing top-notch support to our clients via phone, email, chat, or in person.

What You'll Do
  • Respond to customer inquiries and concerns in a timely and professional manner.
  • Maintain in-depth knowledge of our products and services to provide accurate information to customers.
  • Assist customers with placing orders, checking order status, making changes to orders, or processing returns and exchanges.
  • Record and document customer feedback, issues, and interactions to track and resolve ongoing concerns.
  • Follow up with customers to ensure their issues have been resolved to their satisfaction.

The Ideal Candidate
  • Education: Bachelor's degree in business administration, marketing, communications, preferred.
  • Experience: Seeking 0-5 years of professional experience ideally in a customer-facing role.
  • Prior customer service experience is essential.
  • Language Skills: Proficient verbal and written communication skills.
  • Computer Skills: Proficient with Excel and other computer programs. Ability to quickly learn new programs and skills.
  • Attention to Detail: Strong organizational skills and attention to detail are required.

What We Offer
  • $55,000 - $65,000 base salary.
  • Annual company bonus based on overall performance, paid once annually.
  • Competitive benefits package including 401(k) + match, health, vision, dental insurance.
  • Must be able to commute to Westborough 5 days a week.

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