Retail Customer Service Representative

1 week ago


Framingham, Massachusetts, United States Kohl's Full time

About Kohl's

Kohl's is a leading omnichannel retailer offering a wide range of products, including clothing, shoes, accessories, and home goods. Our mission is to inspire joy in the lives of our customers through the products we offer and the experiences we create.

Job Overview

We are seeking a highly skilled Retail Customer Service Representative to join our team at Kohl's. As a Retail Customer Service Representative, you will be responsible for providing top-notch customer service, maintaining a positive store environment, and driving sales growth.

Key Responsibilities

  • Provide exceptional customer service by addressing customer inquiries, resolving issues, and making product recommendations.
  • Maintain a clean and organized store environment by performing tasks such as restocking shelves, folding clothes, and sweeping floors.
  • Meet or exceed sales goals by promoting products, processing transactions efficiently, and engaging with customers.
  • Support inventory management by accurately counting and reporting stock levels, and ensuring that merchandise is properly displayed and maintained.
  • Collaborate with other sales associates to achieve team goals and support each other in meeting customer needs.

Requirements

  • Customer service skills: 2 years (Preferred)
  • No retail experience required.
  • Flexible availability, including days, nights, weekends, and holidays.
  • Basic math and reading skills, legible handwriting, and basic computer operation.

Pay Information

The starting pay for this position is $16.50 per hour, which may be adjusted based on performance and seniority.



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