Customer Service Representative

4 days ago


Framingham, Massachusetts, United States Citizens Full time
About the Role

We're looking for a highly motivated and customer-focused individual to join our team as a Banking Associate. In this role, you'll have the opportunity to build relationships with customers, promote financial products, and contribute to the success of our organization.

Estimated Salary: $21.49 per hour, based on national averages.

Responsibilities and Requirements

You will be responsible for:

  1. Providing exceptional customer service and building relationships with clients.
  2. Demonstrating technology skills to complete transactions and promote digital banking.
  3. Understanding customer financial goals and needs, and developing solutions to meet those needs.

To succeed in this role, you will need:

  • A high school degree or equivalent.
  • At least 1 year of customer-facing experience, preferably in banking or finance.
  • Strong listening and communication skills, with the ability to problem-solve and provide solutions to customer issues.

What We Offer

  • A competitive salary and benefits package, including medical, dental, and vision plans.
  • Ongoing training and development opportunities to enhance your career growth.
  • A mission-driven culture that prioritizes customer satisfaction and employee well-being.

Culture at Citizens

We strive to create a workplace where everyone feels welcome and valued. Our culture is built on a foundation of respect, inclusivity, and empathy. We believe that diverse perspectives and experiences are essential to our success, and we're committed to fostering a workplace that reflects the communities we serve.



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