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Patient Care Coordinator

2 months ago

Keller, Texas, United States Palm Medical Centers Full time
Job Overview

Position Summary: The role of the Customer Service Specialist is essential in providing outstanding support to patients and ensuring a smooth operational flow within the medical center.

Key Responsibilities:

  • Provide exceptional service to patients and visitors.
  • Respond to phone inquiries promptly and direct calls to the appropriate departments.
  • Retrieve and manage voicemail messages effectively.
  • Confirm patient insurance details accurately.
  • Handle correspondence from various mailboxes and distribute it as needed.
  • Prioritize the center's operational needs while being flexible to assist in other areas.
  • Schedule patient appointments, manage check-in/check-out processes, and gather accurate patient information.
  • Welcome patients and visitors with professionalism and courtesy.
  • Inform relevant staff of visitor arrivals and guide them to the correct locations.
  • Perform various clerical tasks to support daily operations.
  • Maintain and update the employee directory for the center.
  • Alert the transportation team when patients are ready for pickup.
  • Exhibit professional behavior and appearance consistently.
  • Ensure cleanliness and organization in waiting and reception areas.
  • Carry out additional duties and projects as assigned.
  • Willingness to travel to other locations as required.

Qualifications and Skills:

  • Minimum of 1 year experience as a Medical Receptionist.
  • Outstanding customer service skills and telephone etiquette.
  • Proficient in using computers for data entry.
  • Strong written and verbal communication abilities.
  • Detail-oriented with a focus on accuracy.
  • Ability to connect with patients and create a welcoming environment.
  • Demonstrated patience and composure in various situations.

Physical Demands:

  • Extended periods of sitting while working on a computer.
  • May require standing, walking, and bending for prolonged periods.
  • Capability to lift and move items weighing up to 20 pounds.

Employment Type: Full-time

Compensation: $17.50 per hour (negotiable based on experience)

Benefits Offered:

  • 401(k) plan
  • Dental coverage
  • Disability insurance
  • Employee assistance programs
  • Flexible spending accounts
  • Health insurance options
  • Life insurance
  • Paid time off
  • Vision coverage

Work Schedule:

  • 8-hour shifts
  • Monday through Friday

Preferred Language: Spanish

Palm Medical Centers is an equal opportunity employer dedicated to fostering diversity and inclusion in the workplace. We strictly prohibit any form of discrimination or harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by applicable laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotions, terminations, layoffs, recalls, leaves of absence, compensation, benefits, training, and apprenticeship. Palm Medical Centers makes hiring decisions based solely on qualifications, merit, and business needs.

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