Patient Outreach Coordinator

4 days ago

Keller, Texas, United States Palm Medical Centers Full time
Patient Outreach Representative Job Description

The Patient Outreach Representative will play a crucial role in introducing Palm Primary Care to the Fort Worth area. This individual will be responsible for marketing and enrolling new members with Medicare onto the practice by creating engagements in the community, guiding patients on healthcare coverage options, and developing strategic partnerships.

Key Responsibilities:
  • Develop and implement marketing strategies to create a Medicare patient lead list and enrollment.
  • Enroll Medicare patients onto Palm Medical Centers as the primary care physician assigned to their HMO health plan.
  • Meet or exceed monthly enrollment targets to contribute to Palm Medical Centers' membership growth.
  • Collaborate with the Marketing Department to attend community events, store table-tops, and center activations to generate contact lists and work prospective leads.
  • Screen potential members about their healthcare needs and work with partnered insurance agents and brokers to guide patients on the best health plan selection.
  • Educate potential members about center services, how to access services and programs, and overall member eligibility.
  • Coordinate center tours for potential patients, including transportation to-and-from the scheduled tour.
  • Work with the Case Management Team for appropriate enrollment strategies.
  • Provide customer service throughout the entire length of membership for patient center retention.
  • Represent the Palm Medical Centers brand well and have full knowledge of the company's services and patient resources.
Requirements:
  • High school or equivalent (Required)
  • Sales experience: 1 year (Required)
  • Community Outreach experience: 1 year (Preferred)
  • Event planning experience: 1 year (Preferred)
  • Marketing experience: 1 year (Preferred)
  • Texas Driver's License (Required)
Benefits:
  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

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