Customer Service Team Lead
3 days ago
Food Lion is seeking a highly skilled Customer Service Leader to join our team in Retail Operations. As a key member of our Front End team, you will be responsible for delivering exceptional customer service and ensuring seamless store operations.
About the Role
This is an excellent opportunity for a motivated and detail-oriented individual to take on a leadership role in a fast-paced retail environment. You will work closely with our Customer Service Manager and Assistant Manager to maintain high standards of customer service, maximize sales, and drive business growth.
Main Responsibilities
* Provide fast, friendly, and flexible service to customers while achieving Food Lion's customer service standards
* Assist the Customer Service Manager and Assistant Manager in maintaining store standards and procedures
* Ensure accurate and efficient store office functions, including cash handling and accounting
* Maintain knowledge of office procedures, including register checkups, deposits, and Coinstar operations
* Maintain a clean and organized workspace and ensure compliance with company policies and standard practices
Requirements
* High school diploma or equivalent preferred
* Excellent communication and customer service skills
* Ability to learn multiple tasks and technical requirements of the job
* Ability to perform the technical requirements of cashier and service center roles
What We Offer
* Competitive salary: $42,000 - $52,000 per year, depending on experience
* Opportunities for career advancement and professional growth
* Collaborative and dynamic work environment
Why Join Us?
At Food Lion, we are committed to providing an inclusive and supportive work environment that values diversity, equity, and inclusion. We offer competitive salaries, opportunities for growth and development, and a collaborative work culture. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply.
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