Customer Service Representative

1 week ago

Greencastle, Indiana, United States Food Lion Full time
Job Summary

As a Customer Service Representative at Food Lion, you will be responsible for providing fast, easy, flexible, and friendly service to our customers. Your primary goal will be to create a positive shopping experience by achieving Food Lion customer service standards. You will also be responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

Key Responsibilities

•Provide prompt, accurate, and friendly service to customers, engaging them to create a positive shopping experience

•Greet each customer and use their name whenever possible

•Unload customers' groceries from cart to belt, unloading items for ease of bagging such as grouping cold items together

•Check the bottom of every cart and under all baby seats for items before completing an order

•Follow correct bagging procedures for the correct use of bags by type

•Scan customers' order and handle the payment transaction, per standard practice

•Avoid personal conversations with other associates when customers are present

•Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers

•Follow procedures for refunds and error correction

•Make every attempt to maintain accurate cash control

•Follow procedures and perform overrides

•Identify customers needing assistance and offer to take the customer's order to their car

•Maintain alertness and call for assistance when needed to service customers per service standards

•Check prices quickly and accurately

•Be courteous and helpful to other associates

•Wear the Food Lion uniform with apron, complete with name badge, when on duty, and have a neat and clean appearance while adhering to the Food Lion dress code

•Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice

•Ensure work station and front end area of the store have a neat and clean presentation

•Report any register malfunction to the Customer Service Manager or MOD

•Ensure the MVP savings center KIOSK is filled with paper and properly working

•Adhere to all company guidelines, policies, and standard practices

•Observe and correct all unsafe conditions that could cause associate or customer accidents

•Notify QA of any cleaning issues or maintenance required on front end

•Successfully complete computer-based training (CBT) and training aid courses

•Perform all other duties as assigned

Requirements

•High school graduate or equivalent preferred

•Effective communication and customer service skills

•Ability and willingness to learn multiple tasks and technical requirements of the job

•Ability to perform the technical requirements of cashier and service center

•Must meet minimum age requirements to perform specific job functions

•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Physical Requirements

•Ability to use computers and other communication systems required to perform job functions

•Perform repetitive hand and arm motions

•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion

•Pull or push up to 75 lbs. on occasion

•Stand 100% of the time, frequently walking short distances

•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners

•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator

•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level

•Meet established volume activity standards for the position

•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time

•Have sufficient visual ability to check ID cards, checks, invoices, and other written documents

•BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

  • Customer Service Engineer

    7 days ago

    Greencastle, Indiana, United States Crown Equipment Full time

    **Job Summary:**Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing customers with the safest, most efficient, and ergonomic lift trucks possible to lower their total cost of ownership.We are seeking a...

  • Pest Control Specialist

    2 days ago

    Greencastle, Indiana, United States Terminix Service, Inc. Full time

    About the RoleTerminix Service Inc of Roebuck, SC is seeking a motivated Pest Control Specialist to manage an established pest control route. This role involves selling services to new/current customers, scheduling appointments, conducting home inspections, and performing pest control services.This full-time position offers a stable career in a...

  • Dining Service Coordinator

    7 days ago

    Greencastle, Indiana, United States Forte Belanger Full time

    Forte Belanger is a dynamic and customer-focused organization that offers an exciting opportunity for a skilled Dining Service Coordinator. As a key member of our team, you will play a vital role in delivering exceptional food service experiences to our customers. Key Responsibilities:Food Preparation: Assist with preparing high-quality meals, maintain the...

  • Pest Control Specialist

    6 days ago

    Greencastle, Indiana, United States Terminix Service, Inc. Full time

    Protect Homes from PestsWe are seeking a motivated Pest Control Specialist to join our team in Roebuck, SC. As an entry-level Termite Technician, you will work with new and returning customers to protect their homes from termites and other pests.No experience is necessary as we provide paid training. If you value a positive work-life balance, enjoy being...

  • Pest Control Specialist

    6 days ago

    Greencastle, Indiana, United States Terminix Service, Inc. Full time

    Job OverviewSell services to new and existing customers, manage established pest control routes, schedule appointments, conduct home inspections, and perform pest control services as a Pest Control Specialist with Terminix Service Inc.About the RoleThis flexible Monday-to-Friday daytime position offers an unlimited commission-based earning potential. As a...

  • Highly Skilled Mechanical Engineer for Custom Automation Projects

    2 days ago

    Greencastle, Indiana, United States Entegee Full time

    About the JobWe are seeking a highly skilled Mechanical Engineer to join our team at Entegee, a leading provider of custom automation projects. The successful candidate will be responsible for designing and supervising the construction of mechanical components for pilot plants.Salary: $70,000.00 to $110,000.00 per yearJob ResponsibilitiesDesign and supervise...

  • Trilogy Health Services Caregiver Position

    2 days ago

    Greencastle, Indiana, United States Trilogy Health Services Full time

    About UsAt Trilogy Health Services, we strive to be the best healthcare company in the Midwest. Our goal is to provide exceptional care and services to our residents while creating a positive and supportive work environment for our employees.Job SummaryThe Resident Care Associate (RCA) role is a critical position in our organization, responsible for...

  • Cosmetic Consultant

    6 days ago

    Greencastle, Indiana, United States Palm Beach Tan Full time

    Company Overview:Palm Beach Tan is the leader in the industry, renowned for its vibrant and highly professional work environment.We are seeking passionate and hard-working individuals to represent our brand as Cosmetic Consultants.This role offers a unique opportunity to join a dynamic team, learn from experienced professionals, and grow with a company that...

  • Wendy's Restaurant Group General Manager Opportunity

    6 days ago

    Greencastle, Indiana, United States WKS Restaurant Group Full time

    Job Title: General Manager - Wendy's Restaurant GroupDescription:We are seeking a highly skilled and experienced General Manager to lead our Wendy's Restaurant Group team. As a General Manager, you will be responsible for overseeing the day-to-day operations of our restaurant, including managing staff, ensuring excellent customer service, and maintaining...

  • Pizza Delivery Associate

    6 days ago

    Greencastle, Indiana, United States Domino's Pizza Full time

    Deliver exceptional customer experiences and drive growth at Domino's PizzaWe offer a dynamic work environment, competitive compensation, and opportunities for advancement.About UsAs a Pizza Delivery Associate, you will be responsible for delivering our high-quality products to customers while providing outstanding customer service.This is an exciting...

  • Sales Expert

    5 days ago

    Greencastle, Indiana, United States ELM Shoes Full time

    We are seeking a highly motivated and customer-focused Sales Associate to join our team at ELM Shoes. This is a full-time position with a competitive hourly wage, including individual and store commissions.About ELM ShoesELM Shoes specializes in quality footwear for men and women from renowned manufacturers worldwide. Our goal is to create a welcoming and...

  • Dunkin' Donuts Team Member

    4 weeks ago

    Greencastle, Indiana, United States NNP Management LLC Full time

    Job SummaryWe are seeking a skilled and enthusiastic Crew Member to join our team at NNP Management LLC's Dunkin' Donuts restaurant. As a member of our team, you will play a key role in delivering exceptional customer experiences and ensuring the highest level of quality and service standards.Key ResponsibilitiesProvide outstanding customer service...

  • Per Diem Pharmacy Specialist

    6 days ago

    Greencastle, Indiana, United States Optum Full time

    About Genoa HealthcareGenoa Healthcare is a pharmacy care services company that offers personalized services to patients with complex health conditions. Our team of healthcare professionals work collaboratively to ensure that patients receive the right medications and follow their treatment plans.Job SummaryWe are seeking a Per Diem Pharmacist to join our...

  • Dietary Aide Specialist

    2 days ago

    Greencastle, Indiana, United States Mill Pond Health Campus Full time

    We are seeking a skilled Dietary Aide to join our team at Mill Pond Health Campus.About the RoleThis is a rewarding opportunity for an individual who is passionate about delivering exceptional care and service to our residents.Job SummaryThe Dietary Aide will be responsible for assisting in the preparation and serving of meals, maintaining a clean and safe...

  • Operations Management Lead

    4 days ago

    Greencastle, Indiana, United States KnitWell Group Full time

    Company Overview KnitWell is a leading company in the ecommerce fulfillment industry. We are committed to providing excellent customer service and ensuring timely delivery of products.

  • Front Desk Associate

    1 month ago

    Greencastle, Indiana, United States Krishna Ventures LLC Full time

    Front Desk Agent Role at Krishna Ventures LLCThe Krishna Ventures LLC team is seeking a highly skilled and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Greeting and Checking...

  • Lead Mechanical Automation Specialist

    4 days ago

    Greencastle, Indiana, United States Entegee Full time

    Job OverviewEntegee is a world-renowned leader in custom automation projects, specializing in cutting-edge controls and robotic solutions. We are seeking an experienced Lead Mechanical Automation Specialist to join our team.Salary Range: $90,000 - $130,000 per yearKey Responsibilities:Design and oversee the construction of mechanical components for pilot...

  • Insurance Growth Specialist

    6 days ago

    Greencastle, Indiana, United States Amanda Procenti - State Farm Agent Full time

    Job OverviewA career as an Insurance Growth Specialist with Amanda Procenti - State Farm Agent offers a unique blend of sales, customer service, and leadership opportunities.Estimated Salary$60,000 - $100,000 per year, depending on experience and location.Key ResponsibilitiesClient Relationships: Develop and maintain strong relationships with clients to...

  • Senior Care Companion

    7 days ago

    Greencastle, Indiana, United States Mill Pond Health Campus Full time

    At Mill Pond Health Campus, we are committed to providing exceptional care and services to our residents. We are seeking a compassionate and dedicated Senior Care Companion to join our team.Job Summary:The Resident Care Associate is responsible for providing general non-certified routine services in accordance with established procedures and may be directed...

  • Warehouse Logistics Coordinator

    3 weeks ago

    Greencastle, Indiana, United States HW Staffing Solutions- Smithtown NY Full time

    We are seeking a skilled Warehouse Logistics Coordinator to join our team at HW Staffing Solutions- Smithtown NY.The ideal candidate will have previous experience in a warehouse and/or manufacturing environment, with a high school diploma or equivalent, and the ability to operate or learn how to operate a forklift.Key Responsibilities:Pick, pack, sort,...